Erika Ebel
Ridgefield,WA
Summary
I’m a hard working employee and a quick learner who also values punctuality. I feel that my past experience with being a barista and my more recent experiences involving customer service and sales will allow me to become a valuable team member quickly! I take my jobs seriously, but I love to have fun while I’m there and create a happy environment.
Overview
6
6
years of professional experience
Work History
Barista
Oregon Mess Hall
Tillamook, Oregon
10.2019 - 08.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Received and accurately processed customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Utilized POS system to receive and process customer payments.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Wrapped, labeled and dated food items for sale.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested products based on stated preferences.
Mobile Patrol Security Officer
Securitas USA
Portland, Oregon
11.2024 - Current
- Communicated effectively with colleagues, supervisors, and law enforcement personnel as needed.
- Responded quickly to emergency situations by calling for backup if necessary.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Conducted regular patrols of assigned areas to identify any suspicious activity or security breaches.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lifeguard
City of Craig Aquatic Center
Craig, Alaska
04.2023 - 08.2024
- Certified to administer first aid and CPR in response to life-threatening situations.
- Coordinated and assisted with teaching instructional classes in fundamentals of swimming and water safety.
- Patrolled pool areas on foot to monitor activities of swimmers.
- Front desk, reception, and cashier skills were implemented on a daily basis.
- Janitorial services to ensure sanitation and safety of patrons and staff.
- Maintenance as needed to assist with minor problems and fitness equipment.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained neat and clean pool area and clean water.
- Watched over swimmers to respond quickly to distress situations.
Housekeeer and Fish Packager
Silver Seas Adventure Lodge
Craig, AK
05.2022 - 08.2022
- Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
- Moved materials and items to shipping or to other designated areas.
- Assembled customer orders from stock and placed orders on pallets or shelves.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Marked and labeled containers, container tags or products using marking tools.
- Measured, weighed and counted products and materials.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
Preschool and Special Ed. Paraprofessional
Southeast Island School District
Hollis, AK
08.2022 - 02.2023
- Assisted children at stations during small-group learning periods.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supported students throughout academic instruction and assignments.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Applied positive reinforcement to redirect negative behaviors.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Organized student performance and enrichment activities to facilitate learning.
- Graded assignments and tests and documented results into filing systems.
- Offered students personalized educational, behavioral and emotional support.
- Attended in-services, workshops and seminars.
- Planned and supervised games and other recreational activities for students.
- Observed student performance and recorded academic and attendance.
- Managed computers in classrooms and laboratories and assisted students with computer use when required.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Monitored computer usage and assisted students with hardware and software issues.
Housekeeper and Breakfast Server
Alaska’s Boardwalk Lodge
Thorne Bay, Alaska
02.2021 - 10.2021
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Interacted pleasantly with clients and guests when performing daily duties.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Washed and dried serving bowls, platters and utensils for next use.
- Communicated with guests about breakfast items available and politely answered questions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials.
Education
High School Diploma -
Craig High School
Craig, AK05-2022
Skills
- First Aid
- Customer service
- Safety oversight
- POS Systems
- Espresso machine operation
- Opening and closing duties
- Menu Memorization
- Beverage Preparation
- Conflict Mediation
- Positive and professional
- Safe Food Handling Practices
Timeline
Mobile Patrol Security Officer
Securitas USA
11.2024 - Current
Lifeguard
City of Craig Aquatic Center
04.2023 - 08.2024
Preschool and Special Ed. Paraprofessional
Southeast Island School District
08.2022 - 02.2023
Housekeeer and Fish Packager
Silver Seas Adventure Lodge
05.2022 - 08.2022
Housekeeper and Breakfast Server
Alaska’s Boardwalk Lodge
02.2021 - 10.2021
Barista
Oregon Mess Hall
10.2019 - 08.2020
High School Diploma -
Craig High School