Erika Elzey
Starbucks
LASCRUCES,NM
1
Language
1
Certification
7
years of professional experience
Dedicated professional with experience in customer service and fast-paced environments. Expertise in communication, teamwork, and problem-solving, fostering positive relationships with customers and colleagues. Committed to continuous development and eager to embrace new challenges.
Work History
Barista
5 Years 5 Months- Delivered exceptional customer service, fostering positive relationships with patrons.
- Prepared espresso beverages and specialty drinks according to established recipes.
- Ensured consistent quality of drinks by following recipes and presentation standards.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Offered samples of new menu items or promotional offerings to encourage sales.
- Checked identification for alcoholic beverage purchases when required by local laws or policies.
- Collaborated with team members to provide efficient service during peak hours.
- Satisfied customers consistently, quickly meeting needs with knowledgeable service.
Chick-fil-A Team Member
1 Year 1 Month- Took customer food and beverage orders at drive-thru and counter.
- Relayed orders to kitchen staff with high accuracy and speed.
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
- Placed food orders in appropriate packaging for take out orders.
- Managed orders from start to finish, verifying quality and quantity before bagging customer items.
Education
High School Diploma
Skills
Interpersonal skills
Effective communication
Critical thinking
Quick learner
Customer engagement
Adaptability
Strong work ethic
Collaboration
Customer engagement
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Professional Working
Timeline
Barista
Starbucks
03.2021 - CurrentRead More
Chick-fil-A Team Member
Chick-fil-A
02.2020 - 03.2021Read More
Las Cruces High School
High School Diploma
Read More