Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Reyes

Newyork,NY

Summary

Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Executive Housekeeping Manager

Hotel Eleysee
03.2021 - Current
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Production Manager

Project Renewal
01.2017 - 03.2021
  • Resolved issues quickly to maintain productivity goals.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Addressed personnel issues and scheduling conflicts promptly.

Housekeeping Manager

Hotel Vetiver New York
02.2013 - 12.2016
  • Managed staff of 10 housekeepers.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.

Front Desk Manager

Hilton
07.2010 - 01.2013
  • Prepared weekly employee work schedules for team members.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.

Education

GED -

Bmcc
New York, NY
05.2013

Skills

  • Material Handling Expertise
  • Microsoft Office
  • Customer Support
  • Train Employees
  • Manufacturing Processes
  • visual one

Certification

NYC Department of Health Certificate in food protection license


Timeline

Executive Housekeeping Manager

Hotel Eleysee
03.2021 - Current

Production Manager

Project Renewal
01.2017 - 03.2021

Housekeeping Manager

Hotel Vetiver New York
02.2013 - 12.2016

Front Desk Manager

Hilton
07.2010 - 01.2013

GED -

Bmcc
Erika Reyes