Erika Espinoza
Norwalk,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Guest Services Assistant Lead
The Walt Disney Company
Anaheim
10.2023 - Current
- Serve as a mentor for employees and provided training to newly appointed supervisors in their responsibilities.
- Effectively partner and communicate with Housekeeping, Engineering, and Catering & Convention Sales to optimize hotel operations.
- Uphold AAA Diamond and Forbes rating standards by completing ongoing observations of employees and providing constructive feedback.
- Deliver effective service recovery solutions to address guest concerns and complaints.
Guest Services Assistant
The Walt Disney Company
Anaheim
02.2023 - 10.2023
- Drove seamless guest experiences by working closely with both Cast Members and Leadership to oversee check-in and check-out processes.
- Possess comprehensive understanding of OPERA and FORBES standard principles.
- Enhanced operational efficiency by coordinating with front-of-house and housekeeping departments to ensure seamless hotel operations.
Dental Insurance Biller
West Coast Dental
Torrance, CA
09.2021 - 12.2022
- Prepared and submitted health insurance claims for payment.
- Ascertained why claims have been rejected and implementing corrective measures.
- Ensured that patient information remains confidential.
- Promoted as team lead of insurance billing after decreasing office aging revenue after 4 months of hire.
Team Member / Champion
Chic-Fil-A
Cerritos, CA
05.2017 - 08.2021
- Proficiently handled customer orders by accurately recording them and calculating bills through the utilization of cash registers and multi-counting machines.
- Communicated with customers regarding orders, comments, and complaints.
- Delivered exceptional customer service to ensure maximum guest satisfaction.
Receptionist / Filing Clerk
Choice Technical Services
Cerritos, CA
06.2016 - 08.2016
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA08-2024
Associate in Arts (A.A.T) for Transfer Sociology -
Fullerton College
05.2022
Associate in Arts (A.A.) Behavioral Science -
Fullerton College
05.2020
Some College (No Degree) - Psychology
Hope International University
Fullerton Skills
- Fluent in speaking and writing Spanish
- Decision-making capabilities
- Problem-solving abilities
- Adaptability
Timeline
Guest Services Assistant Lead
The Walt Disney Company
10.2023 - Current
Guest Services Assistant
The Walt Disney Company
02.2023 - 10.2023
Dental Insurance Biller
West Coast Dental
09.2021 - 12.2022
Team Member / Champion
Chic-Fil-A
05.2017 - 08.2021
Receptionist / Filing Clerk
Choice Technical Services
06.2016 - 08.2016
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Associate in Arts (A.A.T) for Transfer Sociology -
Fullerton College
Associate in Arts (A.A.) Behavioral Science -
Fullerton College
Some College (No Degree) - Psychology
Hope International University
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