ERIKA ESPINOZA
Norwalk,CA
Summary
Highly motivated individual with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fluent in speaking and writing Spanish with decision-making capabilities and problem-solving abilities. Seeking new challenges to showcase my abilities.
Overview
8
8
years of professional experience
Work History
Guest Services Assistant Lead
The Walt Disney Company
Anaheim
10.2023 - Current
- Serve as a mentor for employees and provided training to newly appointed supervisors in their responsibilities
- Uphold AAA Diamond and Forbes rating standards by completing ongoing observations of employees and providing constructive feedback
- Deliver effective service recovery solutions to address guest concerns and complaints
Guest Services Assistant
The Walt Disney Company
Anaheim
02.2023 - 10.2023
- Drove seamless guest experiences by working closely with both Cast Members and Leadership to oversee check-in and check-out processes
- Possess comprehensive understanding of OPERA and FORBES standard principles
Dental Insurance Biller
West Coast Dental
Torrance, CA
09.2021 - 12.2022
- Prepared and submitted health insurance claims for payment while ascertaining why claims have been rejected and implementing corrective measures
- Promoted as team lead of insurance billing after decreasing office aging revenue after 4 months of hire
Team Member / Champion
Chic-Fil-A
Cerritos, CA
05.2017 - 08.2021
- Delivered exceptional customer service to ensure maximum guest satisfaction
- Communicated with customers regarding orders, comments, and complaints
Receptionist / Filing Clerk
Choice Technical Services
Cerritos, CA
06.2016 - 08.2016
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmitted information or documents to customers, using computer, mail, or facsimile machine
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA08.2024
Associate in Arts (A.A.T) - Sociology
Fullerton College
CA05.2022
Associate in Arts (A.A.) - Behavioral Science
Fullerton College
CA05.2020
Some College - Psychology
Hope International University
FullertonSkills
- Decision-making capabilities
- Problem-solving abilities
- Adaptability
- Strong attention to detail
- Task Prioritization Expertise
Timeline
Guest Services Assistant Lead
The Walt Disney Company
10.2023 - Current
Guest Services Assistant
The Walt Disney Company
02.2023 - 10.2023
Dental Insurance Biller
West Coast Dental
09.2021 - 12.2022
Team Member / Champion
Chic-Fil-A
05.2017 - 08.2021
Receptionist / Filing Clerk
Choice Technical Services
06.2016 - 08.2016
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Associate in Arts (A.A.T) - Sociology
Fullerton College
Associate in Arts (A.A.) - Behavioral Science
Fullerton College
Some College - Psychology
Hope International University
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