Joshua Paddie Surber

• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Provided professional services and support in a dynamic work environment.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.

- Repaired old tires

- Handled customers wheels and handled installation of new wheels

- Detailed discussions with customers with their needs

- Upbeat attitude and willingness to do the best you could at all times

• Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
• Improved customer experience by promptly clearing and cleaning tables after guest departure.
• Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
• Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.