Sofia Turchiano-Almo
Highly motivated and adaptable professional with a Bachelor of Arts in Government with an Emphasis in Legal Studies from Grand Canyon University, graduating with honors and a 3.79 GPA. Experienced as a Guest Services Lead with SMS International, leading teams in a fast-paced, customer-focused environment while demonstrating strong leadership, problem-solving, and communication skills. Skilled in legal and policy research, including employer-assisted housing initiatives, with a proven ability to analyze complex information and communicate findings effectively through both written and verbal communication. Recognized for being quick-thinking, dependable, and collaborative, with a strong commitment to delivering exceptional service and achieving organizational goals.
Work History
Guest Services Lead
3 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Responsible for overseeing check- in procedures for up to 5,100 cruising guests as well as managing check-in agents.
- Worked effectively in fast-paced environments.
- Assisted in managing disability, hotel, and standard transportation for debarking guests.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science - Government With And Emphasis in Legal Studies
- Achieved a bachelor's degree and enrolled in the Ingram Honors Program for three years.
- Canyon Christian Schools Consortium Scholarship Recipient
- Presidential Scholarship Recipient from Grand Canyon University
- Researched economic mobility and opportunity.
- Recorded presentations based on research for ICMA
- Presented at the Fall 2025 Canyon Undergraduate Research Symposium
- Graduated Magna Cum Laude with 3.79 GPA
- Capstone Project: Employer-Assisted Housing, Team leader, editor, and writer