Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Hayes

Lake Mary

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Services Lead

Central Florida Zoo & Botanical Gardens
05.2021 - 04.2023
  • Manage guest services staff, which included schedule creation, daily task assignments, and end of day closure.
  • accurately inputting, updating, and maintaining information in computer systems and databases from various sources. Using Microsoft and or Excel
  • Assist guests as needed
  • Worked the register and conducted end of day cash audits
  • Upselling annual passes
  • Answering phone queries
  • Guest Check In
  • Trained new hire Employees
  • Problem Solving
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Account Manager

National Carts
10.2019 - 03.2020
  • Prioritizing customers needs across email, chat and telephone channels.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Cultivating customer relationships through follow-ups and personalized service.
  • Developing and sending rental, service, and retail quotes at the direction of the Director of Business Development.
  • Managing difficult or emotional customer interactions professionally and gracefully.
  • Processing customer payments for both special events and rentals.
  • Creating new customer accounts and logging all information into the companies CRM software.
  • Utilizing ability, computer skills, courteous phone manner and positive attitude to finalize sales/cases.
  • Assisting with additional duties as assigned

Guest Service Associate

Central Florida Zoo & Botanical Gardens
05.2018 - 08.2019
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Birthday party host
  • Animal Handling

Beauty Advisor

Sally Beauty
01.2018 - 05.2018
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Toddler Teacher

Kids Castle Child Care
12.2015 - 03.2017
  • Create a great learning environment for toddlers
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Sales Associate/Shipment Manager

Express
09.2014 - 12.2015
  • Engaged with customers to build rapport and loyalty.
  • Answer telephones from customers and other store locations.
  • Stock merchandise.
  • Processed new inventory shipments.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.

Seasonal Brand Rep

Justice
09.2013 - 01.2014
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Rang up customers by processing cash and credit payments to complete.
  • Completed floorsets, filled floor, and rang up customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.

Education

Diploma - Math

Seminole High School
Sanford, FL
01.2012

Skills

  • Guest Service
  • Typing (50 wpm)
  • Management Experience
  • Microsoft Office
  • Organizational skills
  • Communication skills
  • Cash Handling
  • Calm under pressure
  • Data management
  • Training & Development
  • Dependable and responsible
  • Time Management

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Guest Services Lead

Central Florida Zoo & Botanical Gardens
05.2021 - 04.2023

Account Manager

National Carts
10.2019 - 03.2020

Guest Service Associate

Central Florida Zoo & Botanical Gardens
05.2018 - 08.2019

Beauty Advisor

Sally Beauty
01.2018 - 05.2018

Toddler Teacher

Kids Castle Child Care
12.2015 - 03.2017

Sales Associate/Shipment Manager

Express
09.2014 - 12.2015

Seasonal Brand Rep

Justice
09.2013 - 01.2014

Diploma - Math

Seminole High School