Kelly Noga
Fenton,MI
Summary
Serviced focused assistant manager, team leader dedicated to giving every customer a positive experience to promote loyalty and repeat business. Orchestrate optimal resource utilisation to handle expected operational needs. Sales leader with sound judgment good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Services Lead
Pilot Flying J
06.2020 - Current
- Supervising employees and operations of the store, assisting with managers with task that have to be met
- Meeting with vendors to make sure inventory is correct
- Doing end of the day, which involves making sure all registers are balanced for all shifts, doing night deposit
- Talking to customers and answer to their needs
- Making sure that the maintenance of the store and property are up to standard
- Speaking to corporate, when needed
Assistant Manager
7-11 Exxon
10.2018 - 03.2020
- Provide prompt, courteous customer service
- Assist in planning and preparing of schedules
- Prepare shift reports and/or other reports as required by management
- Complete DSR and shift analysis reports
- Assist management in calculations of food consumption, and requests purchases of food products, supplies and equipment
- Ensure accuracy of gasoline pump readings
- Assists in maintaining building, equipment and grounds
- Analyzing financial data including profit and loss as well as shortage
- Assists management with ordering and vendor check-in
- Performs service transactions with alcoholic beverage & tobacco sales; lottery sales & redemptions; vendor coupons
- Complete facility operations during absence of Leader; communicates employee relations problems to management for further handling
- Ensure the bank deposits are made daily
- Operate cash register and all point-of-sale
- Managing the merchandising of the facility
- Assist in training and coaching employees
- Assist with applicant screening process
Cashier/Guest Service Leader
Pilot Traveling Center
02.2014 - 08.2018
- Supervising employees and operations of the store, assisting with managers with task that have to be met
- Meeting with vendors to make sure inventory is correct
- Doing end of the day, which involves making sure all registers are balanced for all shifts, doing night deposit
- Walking on customers and answer to their needs
- Making sure that the maintenance of the store and property are up to standard
- Speaking to corporate, when needed
Education
High school diploma or GED - College Preparatory
Hartland High School
Hartland, MI06.1989
Associate - Accounting
Valencia College
Orlando, FL08.1991
Skills
- Guest Services (10 years)
- General Ledger Accounting
- Balance Sheet Reconciliation
- Bank Reconciliation
- Account Reconciliation
- Office Management (10 years)
- Restaurant experience
- Residential cleaning (10 years)
- Accounting
Certification
ServSafe
Assessments
- Retail customer service — Proficient February2022 Responding to customer situations in a retail setting Full results: Proficient
- Retail customer service — Proficient August2023 Responding to customer situations in a retail setting Full results: Proficient
- Verbal communication — Proficient May2022 Speaking clearly, correctly, and concisely Full results: Proficient
- Customer focus & orientation — Proficient February2022 Responding to customer situations with sensitivity Full results: Proficient
- Sales skills — Proficient August2023 Influencing and negotiating with customers Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Guest Services Lead
Pilot Flying J
06.2020 - Current
Assistant Manager
7-11 Exxon
10.2018 - 03.2020
Cashier/Guest Service Leader
Pilot Traveling Center
02.2014 - 08.2018
Associate - Accounting
Valencia College
ServSafe
High school diploma or GED - College Preparatory
Hartland High School
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