Erika Estrada
Sylmar,CA
Summary
Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
19
19
years of professional experience
Work History
Billing Manager
Behavioral Learning Center
Sherman Oaks, United States
11.2018 - Current
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Managed AP/AR
Staffing Manager
Behavioral Learning Center
Sherman Oaks, CA
01.2013 - 10.2018
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked as effective team member while contributing to local and regional HR projects.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Staffing Coordinator
WellSpring
North Hills, CA
01.2008 - 03.2012
- Developed and facilitated new-hire orientations.
- Managed administrative tasks such as copying, filing and faxing documents.
- Interviewed, hired and mentored over 80 new personnel and oversaw all staffing operations.
Production Manager
California Energy Contractors
North Hills, CA
06.2002 - 05.2008
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Created and regularly updated department work instructions and reports.
Education
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06.2000
Skills
- Risk Assessment
- Customer Service
- Work Planning
- Problem Anticipation and Resolution
- Data Analysis
- Willing to Learn
- Prioritizing and Planning
- Time Management
- Proactive and Focused
Timeline
Billing Manager
Behavioral Learning Center
11.2018 - Current
Staffing Manager
Behavioral Learning Center
01.2013 - 10.2018
Staffing Coordinator
WellSpring
01.2008 - 03.2012
Production Manager
California Energy Contractors
06.2002 - 05.2008
High School Diploma -
Van Nuys Senior High School