Erika Estrada
San Antonio
Summary
Guest Experience Lead with progressive experience at SEA LIFE San Antonio, advancing from Education Host to a leadership role within 10 months. Brings firsthand experience in guest experience, education, daily operations, and team leadership, with a strong understanding of the attraction from the frontline perspective. Known for taking initiative, stepping up during operational challenges, and building a positive, accountable team environment while pursuing a B.S. in Biology at Texas A&M University–San Antonio.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Guest Experience Lead
SEA Life
San Antonio, TX
01.2026 - Current
- Lead daily floor operations by coordinating team assignments, maintaining coverage, and ensuring a safe and efficient guest experience.
- Delegate responsibilities and provide direction to team members based on operational needs, staffing, and guest flow.
- Support, coach, and hold team members accountable to company standards, safety procedures, and guest-service expectations.
- Respond to operational issues, guest concerns, and unexpected situations while communicating effectively with management and the team.
- Conduct opening and closing procedures, including operational checks, team communication, and ensuring the attraction is prepared for guests.
- Deliver educational presentations and guest experiences while representing SEA LIFE’s standards for safety, education, and exceptional service.
Education Host
SEA Life
San Antonio, TX
03.2025 - 01.2026
- Delivered engaging educational presentations and animal-focused guest experiences while communicating complex marine-life topics to diverse audiences.
- Maintained guest and animal safety by monitoring guest interactions, enforcing attraction guidelines, and following established animal-care procedures.
- Provided exceptional guest service by answering questions, assisting guests, and creating positive and educational experiences throughout the attraction.
- Supported daily attraction operations through floor coverage, crowd management, and maintaining clean, safe, and guest-ready exhibits.
- Adapted communication and presentation styles to effectively engage guests of different ages, backgrounds, and levels of knowledge.
Waitress
Mama's Pizza
Granbury, TX
03.2023 - 05.2023
- Provided attentive customer service while managing multiple tables, orders, and guest requests in a fast-paced environment.
- Communicated effectively with guests and team members while maintaining accuracy, efficiency, and a positive dining experience.
Education
Bachelor of Science - Biology
Texas A&M San Antonio University
San Antonio05.2028
Skills
- Team Leadership
- Operations Coordination
- Delegation
- Team Support & Development
- Positive Team Culture
- Problem Solving
CORE SKILLS
- Decision-Making
- Conflict Resolution
- Guest Experience
- Guest Safety
- Communication
- Public Speaking
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Lead
SEA Life
01.2026 - Current
Education Host
SEA Life
03.2025 - 01.2026
Waitress
Mama's Pizza
03.2023 - 05.2023
Bachelor of Science - Biology
Texas A&M San Antonio University