Erika Felch
Fort Riley,KS
Summary
Dynamic professional with a proven track record at USO Kansas and the US Army, excelling in customer relations and IT system administration. Spearheaded the development and implementation of a standard operation procedure for information systems security, enhancing operational efficiency. Skilled in staff training and data entry, demonstrating a goal-oriented mindset with significant contributions to team success.
Overview
20
20
years of professional experience
Work History
Center Representative
USO Kansas
04.2023 - Current
- USO volunteers strengthen the well-being of the people serving in America’s military by welcoming service members and their families to our USO locations, providing hospitality, and assisting with delivering our unique programs and activities in USO locations across the globe.
- Greeting guests: Welcoming visitors to USO locations or special events
- Serving snacks and beverages: Providing refreshments at USO locations or special events
- Helping with travel: Assisting with airport information, flight information, and ground transportation
- Distributing care packages: Delivering care packages to service members
- Representing the USO: Representing the USO at community events
- Leading activities: Leading activities like kids story time or craft days on base
- Decorating: Decorating USO centers for holidays
- Wrapping gifts: Wrapping holiday gifts at the airport
- Going on field trips: Going on field trips with troops
- Writing thank you letters: Writing thank you letters to service members.
Current Member of the school PTO
Morris Hill Elementary School
09.2022 - Current
- Volunteering in School event
- School Fundraisers
Information Technology (IT)
US Army
07.2004 - 07.2015
- Installation, operated, and maintained computer systems, networks, and communication systems.
- Troubleshooting computer systems and hardware to support military operations.
- Technical Support to military personnel for IT-related issues.
- System administration including maintaining computers and servers.
- Network administration including installing, configuring, and maintaining network computing equipment.
- Developed strategies for software standardization, compatibility, and implementation.
- Developed an standard operation procedure for information systems security, documented, and implemented it.
Education
Central Texas College
Killeen, TX 06.2008 -
High School Diploma -
James Monroe High
North Hills, CA07.2001
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Volunteer of the 1st Quarter (2024)
Accomplishments
- Lead Volunteer
- Volunteer of the 1st Quarter for 2024
- Volunteer of the Month November 2023
Reading
Love to read and learn new things.
Languages
Spanish
Native or Bilingual
Timeline
Center Representative
USO Kansas
04.2023 - Current
Current Member of the school PTO
Morris Hill Elementary School
09.2022 - Current
Central Texas College
06.2008 -
Information Technology (IT)
US Army
07.2004 - 07.2015
High School Diploma -
James Monroe High
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