Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Erika Filep

Phoenix,AZ

Summary

Results-driven sales and marketing professional with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes interpersonal skills, as well as exceptional written and verbal communication. In previous roles, made significant impact by improving brand awareness, maximizing profits and lead generation. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Service Corporation International
07.2023 - Current
  • Developed and maintained relationships with over 150 key accounts to ensure high levels of customer satisfaction and retention.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Analyzed client data and identified opportunities for growth.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Exceeded monthly sales targets (~60% over quota on average).
  • Generated content applicable to digital marketing efforts and promotional materials leading up to quarterly events.
  • Demonstrated strong organizational and time-management skills, frequently challenged to adhere to a variety of budgets and timelines for each event/campaign.

Store Manager

Buck Mason
06.2022 - 07.2023
  • Exceeded store net volume expectation by 150% Y/Y.
  • Proven ability to motivate and lead a successful sales team in order to exceed targets and operational goals.
  • Worked directly with VP of Store Development to implement effective strategies to grow our Scottsdale business, with a strong focus on increasing brand awareness via in-store events, fashion show collaborations, and social media content creation.
  • Collaborate with cross-functional teams in order to fulfill responsibilities of event management, overall sales, and operations.
  • Analyzed sales data, identified trends in both sales and employee performance, and implemented effective strategies to improve overall performance of the store.

Personal Stylist

Nordstrom
Scottsdale, AZ
07.2020 - 06.2022
  • Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Managed social media accounts by creating content around styling tips or advice.
  • Coordinated with designers and other industry professionals to source unique pieces for clients' wardrobes.
  • Attended industry events or trade shows, reviewed magazines and tracked customer market trends to remain up-to-date with new and emerging fashions.
  • Maintained detailed records of client purchases and information for future contact and leverage upselling opportunities.
  • Compiled reports summarizing sales figures and customer feedback regarding product lines.

Sales Manager

Oh My Dog! Boutique
05.2017 - 11.2019
  • Delivered exceptional customer service to high-end clients
  • Developed effective strategies for social media campaigns and ensured proper management of all social media platforms.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Coordinated multiple Arizona Foothills magazine events, LovePup adoption events, Susan Lanci VIP events and product releases, Gems4Paws events, and Scottsdale Arts and Culture events

Education

Bachelor of Science - Marketing

Arizona State University
Tempe, AZ

Skills

  • Client Relationship Management
  • Budget Management
  • Campaign Development
  • Strategic Outreach
  • Project Management
  • Revenue Generation

Accomplishments

  • Google UX Brand Marketing and Outreach Project Winner

Certification

  • Arizona Life Insurance License

References

References available upon request.

Timeline

Account Manager

Service Corporation International
07.2023 - Current

Store Manager

Buck Mason
06.2022 - 07.2023

Personal Stylist

Nordstrom
07.2020 - 06.2022

Sales Manager

Oh My Dog! Boutique
05.2017 - 11.2019

Bachelor of Science - Marketing

Arizona State University

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Erika Filep