Erika Flores
Summary
Certified Clinical Medical Assistant student expected to graduate by August 2024, with over 2 years of professional experience in problem-solving and communication. Possesses strong communication skills and a dedicated commitment to patient care. Proficient in medical terminology and electronic health records, able to effectively support healthcare teams. Focused on delivering quality patient experiences and contributing to efficient clinical operations. Previously served as a Certified Clinical Medical Assistant Intern, providing support in clinical tasks to ensure a smooth workflow and exceptional patient care. Demonstrated effective communication and patient management skills throughout previous experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
VNA Health Group
10.2024 - 10.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
Customer Service Representative, Food Preparation Staff, Cashier
Taco Bell
01.2018 - 01.2020
- Delivered high-quality customer service to enhance customer satisfaction
- Prepared food items following standard recipes and procedures
- Handled cash transactions with accuracy and efficiency
- Maintained cleanliness and hygiene of the food preparation area
- Resolved customer complaints and queries promptly
Education
Certified Clinical Medical Assistant -
Stepful
08-2024
High School Diploma -
Matawan Regional High School
Matawan, NJ01.2010
Skills
- Capillary Blood Collection
- Specimen Preparation
- Infection Control
- Injections
- Patient Care
- EMR
- Communication
- Customer Service
- Problem Solving
- Effective Problem Solving
- Strong Communication
- Leadership Abilities
- Bilingual Skills
Vital signs monitoring
Adaptable mindset
Patient confidentiality
Patient preparation
Educationcertifications
- Certified Clinical Medical Assistant, Stepful, National HealthCareer Association, 12/31/24
- High School Diploma, Matawan Regional High School, Matawan, NJ, 06/01/10
- Certified Medical Assistant, Stepful CCMA, Keyport, NJ, 12/31/24
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA)
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Intern
VNA Health Group
10.2024 - 10.2024
Customer Service Representative, Food Preparation Staff, Cashier
Taco Bell
01.2018 - 01.2020
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA)
Certified Clinical Medical Assistant -
Stepful
High School Diploma -
Matawan Regional High School
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