Serena James
Louisville,KY
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Phlebotomist
Norton Hospital
2024.06 - Current
- Administered patient care by taking vital signs and preparing patients for examinations.
- Lab draws
- Documenting using Epic system
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Assisted with patient admissions, discharges and transfers.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided direct patient care, assisting with daily living activities to enhance patient comfort and wellbeing.
- Monitored vital signs, documenting changes to ensure timely response from nursing staff.
- Assisted in mobility support, helping patients navigate hospital environment safely and efficiently.
Patient Care Nursing Assistant
Norton Healthcare
2021.06 - 2024.06
- Administered patient care by taking vital signs and preparing patients for examinations.
- Facilitated communication between healthcare providers and patients to ensure accurate information exchange.
- Assisted physicians during procedures, ensuring necessary instruments and supplies were readily available.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for
Unit Secretary
University of Louisville
2017.05 - 2020.12
- Operate Cerner system and power chart as, to admit and discharge patients to and from the unit, order supplies and other essentials for patients, nurses or doctors
- Direct patient care as a PCA, help patients with ADL's, feeding, getting dressed and assist with bed baths or showers
- Vital signs and finger sticks
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Patient Care Assistant
Norton Women And Children's Hospital
2017.07 - 2017.12
- Operates the Epic system as Unit Secretary to admit and discharge patients to and from the unit, order supplies and other essentials for patients, nurses or doctors
- Crossed Trained between Mother Baby and Peds ER department
- Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
Education
Some College (No Degree) - Nursing
Ivy Technical Community College
Sellersburg, INDiploma/ - Phlebotomy and ECG
American National University
Louisville, KYCollege/Certificate Phlebotomy Certificate Program -
Fayetteville Technical Community
Fayetteville, NCHigh School Diploma -
Evans High School
Evans, GASkills
- Skill development
- Certified nursing assistant
- Patient vital signs monitoring
- Capillary blood collection
- Respiratory testing techniques
- HCG assay proficiency
- Direct patient support
- Activities of daily living
- Blood collection and ECG administration
- Safe injection practices
- Appointment triage
- Toxicology screening
- Clinical urinalysis
- Systematic filing of patient documents
- Medical language proficiency
- Proficient in Microsoft Office
- Shipping and handling processes
- Customer service in healthcare
- Support new team members
- Effective multitasking
References
References: Available Upon Request
Timeline
Medical Assistant/Phlebotomist
Norton Hospital
2024.06 - Current
Patient Care Nursing Assistant
Norton Healthcare
2021.06 - 2024.06
Patient Care Assistant
Norton Women And Children's Hospital
2017.07 - 2017.12
Unit Secretary
University of Louisville
2017.05 - 2020.12
Some College (No Degree) - Nursing
Ivy Technical Community College
Diploma/ - Phlebotomy and ECG
American National University
College/Certificate Phlebotomy Certificate Program -
Fayetteville Technical Community
High School Diploma -
Evans High School