Serena James
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable
support in patient care and effective communication with healthcare
teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record
management, and office support tasks.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels.
Multitasks and prioritizes workloads with little or no supervision. Detail-
oriented professional looking to bring medical background and team-
building skills to deadline-driven environmen
Overview
9
9
years of professional experience
Work History
Medical Assistant/Phlebotomist
Norton Medical Group
Louisville
06.2024 - Current
- Oversaw patient care operations, focusing on vital sign assessments and examination readiness.
- Performed laboratory draws to facilitate accurate diagnostics and support clinical operations.
- Administered Epic system to ensure precise and efficient management of patient records.
- Optimized patient intake and history documentation processes to enhance workflow efficiency..
- Partnered with healthcare professionals to uphold integrity of electronic health records, enhancing patient care quality.
- Facilitated training for new personnel on office protocols and patient interaction methods.
- Facilitated patient experience by guiding individuals to examination rooms, responding to questions, and ensuring physicians were ready for appointments.
- Ensured cleanliness and safety of clinical environment by strictly following infection control protocols and managing biohazardous waste disposal.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Conducted blood collection procedures to ensure efficient phlebotomy while minimizing patient discomfort.
Phlebotomist
University of Louisville Medical Center
Louisville, KY
09.2021 - 10.2024
- Executed blood sample collection utilizing venipuncture and capillary techniques while prioritizing patient comfort and safety.
- Ensured meticulous record-keeping of specimens and patient interactions to enhance data integrity in electronic health records system.
- Facilitated training and mentorship for new phlebotomists on proper procedures and equipment usage.
- Optimized specimen collection processes to enhance operational efficiency.
- Facilitated enhanced patient satisfaction through empathetic interactions and clear communication throughout blood draw processes.
- Demonstrated flexibility in performing blood draws across diverse patient demographics, ensuring comfort and accuracy in challenging situations.
Patient Care Nursing Assistant/Unit Coordinator
Norton Healthcare
Louisville
06.2021 - 06.2024
- Oversaw patient care operations, focusing on vital sign assessments and examination readiness.
- Performed laboratory draws to facilitate accurate diagnostics and support clinical operations.
- Administered Epic system to ensure precise and efficient management of patient records.
- Optimized patient intake and history documentation processes to enhance workflow efficiency.
- Partnered with healthcare professionals to uphold integrity of electronic health records, enhancing patient care quality.
- Facilitated training for new personnel on office protocols and patient interaction methods.
- Facilitated patient experience by guiding individuals to examination rooms, responding to questions, and ensuring physicians were ready for appointments.
- Ensured cleanliness and safety of clinical environment by strictly following infection control protocols and managing biohazardous waste disposal.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to
- infection control guidelines and disposing of biohazardous waste properly.
- Conducted blood collection procedures to ensure efficient phlebotomy while minimizing patient discomfort.
Unit Secretary/Patient Care Assistant
University of Louisville
Louisville, KY
05.2017 - 12.2020
- Operate Cerner system and power chart as, to admit and discharge patients to and from the unit, order supplies and other essentials for patients, nurses or doctors.
- Provided essential care by assisting patients with daily living activities, including feeding, dressing, and aiding with personal hygiene through bed baths or showers.
- Supervised and coordinated patient care tasks, ensuring efficient support with activities of daily living such as feeding, dressing, and maintaining hygiene through bed baths or showers.
- Facilitated improved patient comfort and well-being by efficiently assisting with feeding, dressing, and personal hygiene, enhancing overall care delivery.
- Monitored vital signs and performed finger stick tests to assist healthcare team in patient assessments.
- Conducted finger stick blood tests and tracked vital signs to support clinical evaluations.
- Facilitated patient care by regularly checking vital signs and completing finger stick procedures.
- Facilitated timely admissions and discharges by providing accurate patient information to healthcare teams.
- Responded to phone inquiries to ensure timely assistance and connect individuals with medical professionals.
- Fostered rapport with patients and healthcare professionals to support effective communication and care delivery.
- Maintained accurate medical records, ensuring compliance with privacy regulations and institutional policies.
Patient Care Assistant/ Unit Coordinator
Norton Women And Children's Hospital
Louisville, KY
05.2019 - 12.2019
- Operates the Epic system as Unit Secretary to admit and discharge patients to and from the unit, order supplies and other essentials for patients, nurses or doctors.
- Facilitated cross-training initiatives between Mother-Baby and Pediatric Emergency Room departments.
- Delivered compassionate care and emotional support to children and adolescents undergoing serious medical treatments.
- Enhanced unit efficiency through meticulous management of clerical documentation.
- Supported patient well-being through assistance with daily activities, including bathing, dressing, toileting, and exercise.
Education
College/Certificate Phlebotomy Certificate Program -
Fayetteville Technical Community
Fayetteville, NCHigh School Diploma -
Evans High School
Evans, GASome College (No Degree) - Nursing
Ivy Technical Community College
Sellersburg, INDiploma/ - Phlebotomy and ECG
American National University
Louisville, KYSkills
- New team member onboarding support (Preceptor)
- Certified nursing assistant
- Unit Secretary
- Wound care management
- Lab equipment operation
- Venipuncture and phlebotomy
- Compassionate caregiver
- ECG administration and blood collection
- Appointment management and triage
- Logistics and shipping operations
- Effective multitasking abilities
- Training and development
Timeline
Medical Assistant/Phlebotomist
Norton Medical Group
06.2024 - Current
Phlebotomist
University of Louisville Medical Center
09.2021 - 10.2024
Patient Care Nursing Assistant/Unit Coordinator
Norton Healthcare
06.2021 - 06.2024
Patient Care Assistant/ Unit Coordinator
Norton Women And Children's Hospital
05.2019 - 12.2019
Unit Secretary/Patient Care Assistant
University of Louisville
05.2017 - 12.2020
College/Certificate Phlebotomy Certificate Program -
Fayetteville Technical Community
High School Diploma -
Evans High School
Some College (No Degree) - Nursing
Ivy Technical Community College
Diploma/ - Phlebotomy and ECG
American National University