Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse
Rita Cedeno

Rita Cedeno

Buda,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a results-oriented individual with a passion for continuous learning and innovation, known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Medical Assistant/Phlebotomist

Phillip Weintrub MD
New York, NY
09.2022 - 06.2023
  • Checking in and out as needed
  • Collecting co pays and assisting with insurance verification and/or PA
  • Scheduling appts, telephone follow up as required by providers
  • Handling correspondence, data entry, faxes, scanning and e prescription under provider supervision
  • Escorting patients to room
  • Taking and recording vitals, performing ekg, phlebotomy, cardiac monitoring (stress test, PFT, holter, mct, zio patch) and pertinent follow up
  • QA as per CLIA guidelines of medical equipment, sanitizing and decontamination of supplies, inventory and restocking
  • All other duties as indicated

Certified Medical Assistant/Scriber

VXL Medical Care
Queens, NY
01.2019 - 07.2022
  • Assisting physicians as needed before, during and after medical visit
  • Follow up on evolution, medication, referrals, managing the clinical encounter from chief complaint through care plan
  • Phlebotomist, PFT, CPEX, POCT, assisting medical procedures as requested
  • Clerical duties and front desk responsibilities as needed
  • I managed large volume of calls in a professional manner following etiquette protocol, while conducting complex triage based on patients concerns

Sales retail associate/Merchandising Associate

Macy's Backstage
Queens, NY
08.2016 - 01.2019
  • Retail oriented selling in the Jewelry and accessories section
  • Credit cards enrollment program and points rewards lead sellers
  • Home section lead and displayer projects person in charge of this section
  • Cleaning and closing stores included but not limited to working as part of the merchandising/cleaning team of other sections like Kids, luggage, female, men
  • Resolved customer complaints in a professional manner.
  • Assisted with special projects such as reorganizing the store layout or launching new products.
  • Greeted customers and provided excellent customer service.

Sales Associate Floater

Charlotte Russe
Atlantic City, NJ
03.2016 - 07.2016
  • Opening and closing store
  • Merchandising: I carefully opened boxes and replenished shields as requested and demanded by current trends
  • Display projects: I creatively updated them with the latest merchandise items under supervision guidelines and at some point, I was given the freedom to care for those on my own
  • Cleaning duties as requested, emphasizing on tables, display areas, windows
  • Register and cash/checks/ credit card payment processing, while offered reward programs, redeemed points.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • I developed a detailed orientation guide making sure that customers would find what they needed.

Phlebotomy Technician, Clinical Research Assistant

Miami Research Associates and Miami Clinical Research
Miami, FL
08.2012 - 06.2014
  • Actively involved in recruitment programs over the phone, surveys, constantly greeting and pre screening potential subjects in a respectful manner
  • Clinical duties included but not limited to: Vital Intake, rooming, check in and out, blood drawn in a timely and detailed considering subjects safety first, follow up
  • Member of marketing strategies to promote clinical trials

Sales, Special Event Organization, Inventory

Macy's Westfield Mall
Hialeah, FL
12.2009 - 03.2010
  • Displaying shields of make up products under Lancome guidelines
  • Working though projects specially on Holidays and weekends/ 1 day sale promotions to ensure competitive upselling and goals.
  • I learned specifications and properties of make up products, skin care and different strategies to offer them and sell them accordingly.
  • I managed to become an excellent floater while offering products, credit cards programs and rewards, obtaining excellent numbers while enrolling new customer or upgrading existing ones.

Education

Medical Doctor (IMG) -

Universidad de Oriente- Venezuela
01.2009

Medical Assistant (RMA) -

01.2009

Phlebotomist/EKG Technician -

Miami Institute of Medical Technology and ICC

BLS Certification and CPR Certification -

Skills

  • Sales Development
  • Product Sales
  • Customer Needs Assessment
  • Client Account Management
  • Payment Processing
  • Order Processing
  • Upselling
  • Promotional support
  • Relationship Building
  • Problem-solving skills
  • Service-oriented
  • Store Opening and Closing
  • Energetic self-starter
  • Professional Demeanor
  • Money Handling
  • Policy and Procedure Adherence
  • Inventory control procedures
  • Written and oral communication skills
  • Flexible Schedule
  • Negotiation Tactics
  • Listening Skills
  • Conflict Resolution
  • Merchandise Display
  • Outgoing Personality
  • Teamwork and Collaboration
  • Positive and professional
  • Stocking and Receiving
  • Retail merchandising expertise
  • Meeting deadlines
  • Cash Handling
  • Verbal/written communication
  • Time Management
  • Reliable and punctual
  • Exceptional customer service
  • Cash Handling Accuracy
  • Product Promotions
  • Goal-Oriented
  • Multi-tasking strength
  • B2B sales and customer service
  • Product Recommendations
  • Excellent communication skills
  • Complex Problem-Solving
  • Product knowledge

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Medical Assistant/Phlebotomist

Phillip Weintrub MD
09.2022 - 06.2023

Certified Medical Assistant/Scriber

VXL Medical Care
01.2019 - 07.2022

Sales retail associate/Merchandising Associate

Macy's Backstage
08.2016 - 01.2019

Sales Associate Floater

Charlotte Russe
03.2016 - 07.2016

Phlebotomy Technician, Clinical Research Assistant

Miami Research Associates and Miami Clinical Research
08.2012 - 06.2014

Sales, Special Event Organization, Inventory

Macy's Westfield Mall
12.2009 - 03.2010

Medical Doctor (IMG) -

Universidad de Oriente- Venezuela

Medical Assistant (RMA) -

Phlebotomist/EKG Technician -

Miami Institute of Medical Technology and ICC

BLS Certification and CPR Certification -

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Rita Cedeno