Erika Galam
Clearwater,FL
Summary
Dedicated and detail-oriented professional with a strong background in customer service, data management, and documentation review. Experienced in handling confidential information, verifying records, resolving inquiries, and maintaining accurate documentation in fast-paced environments. Skilled in communication, problem-solving, and process improvement with a strong commitment to supporting quality healthcare operations and delivering exceptional service to patients and members.
Overview
7
7
years of professional experience
Work History
Live verification specialist ( part time)
U Haul Co
Arizona City, Arizona
05.2026 - Current
- Communicated with customers via phone and chat to address inquiries, clarify claim requirements, and provide updates.
- Investigated account details and determined next steps, ensuring compliance with established policies and procedures.
- Reviewed customer claim sessions for accuracy and completeness, enhancing documentation processes.
- Maintained detailed documentation of customer interactions and claim statuses, supporting effective resolution tracking.
Customer Service Representative
WEC Energy Group
Milwaukee, Wisconsin
02.2026 - Current
- Assisted customers with payment inquiries, account updates, service transfers, and online account access while delivering exceptional customer service.
- Analyzed customer concerns and provided effective solutions, escalating complex issues for timely resolution.
- Documented customer interactions to enhance account management accuracy and promote cross-department collaboration.
- Ensured protection of confidential customer information by adhering to company privacy policies and compliance procedures.
Product expert /Chat Support Specialist (contract)
Turbo tax
Remote, FL
03.2026 - 04.2026
- Delivered real-time chat support, addressing customer account inquiries, documentation needs, and resolving issues to enhance customer satisfaction.
- Facilitated customer navigation through complex processes by clarifying requirements, verifying information, and ensuring precise completion of forms and submissions.
- Resolved account and technical issues by analyzing information and applying established policies and procedures, ensuring compliance and customer trust.
Sales and Marketing Coordinator
Staybridge Suites Hotel
St. Petersburg, Florida
10.2025 - 01.2026
- Developed marketing materials including brochures, newsletters, and digital content to effectively communicate offerings.
- Managed social media accounts to enhance visibility of hotel services and special events.
- Collaborated with multiple departments to streamline processing of customer requests and resolve issues promptly.
- Prioritized multiple assignments in a fast-paced environment while maintaining strong attention to detail and meeting established deadlines.
Guest Services
Staybridge Suites Hotel
St petersburg, FL
08.2024 - 10.2025
- Managed high-volume inbound calls, responding to customer inquiries while providing accurate information and timely issue resolution.
- Assisted in training new employees on proper procedures related to guest services operations.
- Compiled reports on daily activity involving guest services.
Frontdesk Agent
Holiday inn Express & Suites
St petersburg, FL
11.2022 - 09.2024
- Handled guest complaints promptly, resolving issues to enhance their experience.
- Managed reservations using property management system to ensure accurate bookings.
- Processed payments and maintained accurate financial records during transactions.
PBX Hotel Operator
Sheraton Sand Key Resort FL
sand key, FL
11.2020 - 11.2022
- Managed reservation calls and directed guests to appropriate personnel.
- Assisted guests with inquiries and provided information about hotel services.
- Operated multi-line phone system for incoming and outgoing calls.
- Investigated discrepancies between actual charges incurred by guests versus those on their bills.
PBX Hotel Operator
Shephard beach Resort
Clearwater, FL
11.2019 - 11.2020
- Operated multi-line phone system for incoming and outgoing calls.
- Maintained communication logs for accurate record-keeping.
- Updated internal database with current contact information for each guest staying at the hotel.
- Generated daily reports on occupancy levels for management review purposes.
Education
Bachelor of Science - Travel Tourism And Hospitality Management
Lyceum of The Philippines University
Philippines06-2018
Associate of Science - Nursing
St Petersburg College
FloridaSkills
- Claims processing
- Claims Review & Analysis
- Claim Investigation
- Documentation Management
- Customer Account Review
- Case Management
- Data Accuracy
- Microsoft Excel
- Microsoft Office Suite
- CRM & Database Management
- Regulatory Compliance
- HIPAA Compliance
- Analytical thinking
- Team collaboration
- Cross-Functional Collaboration
- Detail orientation
Timeline
Live verification specialist ( part time)
U Haul Co
05.2026 - Current
Product expert /Chat Support Specialist (contract)
Turbo tax
03.2026 - 04.2026
Customer Service Representative
WEC Energy Group
02.2026 - Current
Sales and Marketing Coordinator
Staybridge Suites Hotel
10.2025 - 01.2026
Guest Services
Staybridge Suites Hotel
08.2024 - 10.2025
Frontdesk Agent
Holiday inn Express & Suites
11.2022 - 09.2024
PBX Hotel Operator
Sheraton Sand Key Resort FL
11.2020 - 11.2022
PBX Hotel Operator
Shephard beach Resort
11.2019 - 11.2020
Bachelor of Science - Travel Tourism And Hospitality Management
Lyceum of The Philippines University
Associate of Science - Nursing
St Petersburg College