Erika Galleguillos

• Responsible for ensuring that the Agency's processes, policies, and standards meet quality standards and Federal and State regulations.

• Responsible for creating and enforcing the quality standards, procedures, and policies for Fletcher's Home Care.

• Interpret, build upon, and comply with company quality assurance standards

• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions

• Document quality assurance activities with internal reporting and audits

• Develop improved standards for production and design, and create testing protocols for implementation across all service lines

• Identify training needs and take action to ensure companywide compliance

• Pursue continuing education in new solutions, technologies, and skills

• Provided onboarding & hiring assistance while adhering to AHCA guidelines

• Marketed College Career Days for recruitment & retention

• Managed human resource functions for a pediatric skilled nursing day center, supporting clinical and administrative staff in a highly regulated healthcare environment.
• Oversaw full-cycle recruitment, onboarding, and retention of licensed nurses and support staff to maintain appropriate staffing ratios and quality of care.
• Ensured compliance with state and federal regulations, including healthcare licensing requirements, background screenings, and personnel file audits.

• Served as a key liaison between hospitals, discharge planners, case managers, and senior living communities to coordinate safe and timely patient transitions.
• Built and maintained strategic relationships with healthcare providers and senior care partners to drive referrals and expand community network engagement.
• Conducted comprehensive assessments of patients’ clinical, emotional, and financial needs to align appropriate post-acute care solutions, including assisted living, memory care, and in-home care.
• Ensured all recommended communities met regulatory and compliance standards by reviewing state licensing, inspection reports, and violation histories across healthcare settings.
• Supported compliance efforts by aligning placement recommendations with hospital discharge requirements, care plans, and industry regulations.
• Developed and presented tailored care options to families and healthcare teams, simplifying complex decisions and improving patient outcomes.
• Led community tours and provided hands-on guidance throughout the transition process, acting as a patient advocate and trusted advisor.
• Collaborated with interdisciplinary teams to ensure continuity of care and successful placements, often providing follow-up support post-transition.

• Developed and maintained complex schedules to ensure full shift coverage, minimize gaps in care, and respond quickly to call-offs and urgent staffing needs.
• Collaborated with healthcare professionals to create tailored care plans that meet individual client needs.
• Assisted HR team to ensure seamless onboarding of new hires, resulting in a positive employee experience.
• Collaborated with families, nurses, and clinical supervisors to ensure high-quality, patient-centered care in home settings.

• Represented organization at personnel-related hearings and investigations (WC/UC)
• Maintained extremely low (0-1%) UC rate after rewrite of employee handbook
• Coordinated patient care by managing schedules and facilitating communication between healthcare providers and patients
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability
• Implemented new-hire program by incorporating training initiatives while resolving staffing concerns
• Ensured all SOP's and policies were within Medicare & Medicaid guidelines
• Created companywide Emergency Preparedness Plan
• Managed office hiring, ensuring efficiency and adherence to company policies
• Led recruitment strategies to attract diverse talent and enhance team performance

• Maintained case load of up to 30 individuals by providing ongoing monitoring, supervision, and evaluation of Individual Support Plans, developing program plans, coordinating assessments, and serving as liaison with other professionals and families
• Supervised 4 group homes, including staff supervisors and maintained compliance for caregivers and residents
• Planned and provided nonvocational training, social and recreational opportunities to adults with developmental disabilities
• Handled psychiatric and hospital admissions for all residents, including discharge and medication reviews