Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Erika Garcia Curbelo

Miami,FL

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at McDonald's and Kalahari Waterpark. Skilled in cash handling and team collaboration, I excel in fast-paced environments, significantly improving service delivery. Leveraging exceptional menu presentation and customer feedback management, I consistently exceed service goals, making a positive impact on the team and customer experience. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

1
1
year of professional experience

Work History

Cashier

McDonald's
Austin, TX
01.2023 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Server

Kalahari Waterpark
Austin, TX
06.2023 - 10.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Coral Gables Senior High School
Miami, FL
05-2024

Skills

  • Order delivery practices
  • Team member support
  • Table resetting
  • Effective customer upselling
  • Team collaboration
  • Server training
  • Menu item recommendation
  • Customer feedback management
  • Exceptional customer service
  • Cash handling
  • Menu presentation
  • Table setting knowledge
  • Check payment processing
  • Professional appearance
  • Service prioritization
  • Positive and professional
  • Customer service

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Server

Kalahari Waterpark
06.2023 - 10.2023

Cashier

McDonald's
01.2023 - 05.2024

High School Diploma -

Coral Gables Senior High School
Erika Garcia Curbelo