Erika Garin
Austell,GA
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in high-pressure environments. Skilled in teamwork and health and safety compliance, I consistently resolved customer complaints with empathy, enhancing loyalty and satisfaction. Recognized for turning challenges into opportunities, I thrive on delivering exceptional service and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Housekeeper
Self Employed Services
01.2023 - Current
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cook
Newk's Eatery
09.2021 - 09.2022
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Servive Representative
Cricket Wireless
01.2020 - 12.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Amazon
02.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeper
Self Employed Services
01.2023 - Current
Cook
Newk's Eatery
09.2021 - 09.2022
Customer Servive Representative
Cricket Wireless
01.2020 - 12.2020
Customer Service Representative
Amazon
02.2019 - 12.2019