Erika Garza
Summary
Friendly and organized professional with expertise in appointment scheduling, patient record management, and customer relationship management. Committed to delivering excellent patient care and fostering positive interactions.
Overview
9
9
years of professional experience
Work History
Receptionist/Certified Medical Assistant
Wilbarger General Hospital
Vernon
10.2020 - Current
- Greeted patients and visitors with a friendly demeanor and professional attitude.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated appointment scheduling and patient visits to optimize access to medical services.
- Maintained patient records to uphold confidentiality and meet regulatory compliance.
- Assisted with insurance verification and collected necessary patient information accurately.
- Collaborated with medical staff to streamline communication and improve patient flow.
- Organized office supplies and maintained cleanliness in reception area regularly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Confirmed appointments to ensure patient attendance and office productivity.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Supported healthcare providers during patient examinations and clinical procedures to enhance care delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments per physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Receptionist/Phlebotomist
Vernon PLLC
vernon
01.2017 - 10.2020
- Collected blood samples using venipuncture and capillary techniques.
- Prepared blood specimens for transport and analysis in compliance with protocols.
- Maintained accurate patient records and documentation for laboratory processing.
- Coordinated with healthcare providers to streamline patient care processes and improve service delivery.
- Delivered exceptional customer service while assisting both internal and external customers to enhance overall experience.
- Welcomed visitors and offered assistance to ensure positive experiences.
- Handled incoming calls, took messages, and directed calls to ensure efficient communication across departments.
Education
CMA - Certified Medical Assistant
Zollege Medical Assistant Program
Wichita Falls, TX06-2024
Phlebotomy Certification -
Vernon College
Vernon, TX03-2017
High School Diploma -
Vernon High School
Vernon, TX05-2014
Skills
- Patient record management
- Appointment scheduling
- Insurance verification
- Phlebotomy techniques
- Medical terminology
- Reception desk management
- Phone etiquette
- Verbal and written communication
- Organizational skills
- Customer relationship management
- Professional demeanor
- Positive attitude
Timeline
Receptionist/Certified Medical Assistant
Wilbarger General Hospital
10.2020 - Current
Receptionist/Phlebotomist
Vernon PLLC
01.2017 - 10.2020
CMA - Certified Medical Assistant
Zollege Medical Assistant Program
Phlebotomy Certification -
Vernon College
High School Diploma -
Vernon High School