Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Erika Gavilanes

Tustin,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, seeking an opportunity to demonstrate communication and people skills. Willingness to take on added responsibilities to meet team goals and allow continued growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

STRTP Rehabilitation Specialist

Olive Crest
08.2023 - Current
    • Assist residential youth between the ages of 14 and 18 in learning and acquiring skills for independent living
    • Develop one-on-one relationships with clients by providing support, guidance, and assistance that focuses on the client's needs while maintaining appropriate boundaries
    • Work independently and collaboratively, teaching clients pro-social, problem-solving, and healthy coping skills to prepare them for future goals
    • Work with a team to collectively game plan and implement best practices to assist clients in meeting all their needs and crisis situations
    • Assist in deescalation in crisis situations to maintain safety of all participants
    • Document and report all necessary interactions and notes needed for county reference.
    • Collaborated with interdisciplinary teams to ensure comprehensive treatment plans for optimal patient recovery.
    • Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
    • Empowered patients by teaching self-management techniques, promoting independence in daily activities.

Girls Meet the Workforce Intern

Girls Inc of Orange County
01.2023 - 08.2023
  • Supported and facilitated lecture sessions pertaining to the workforce with 200+ High School girls from across Orange County
  • Ensured all participants and families from diverse backgrounds and socioeconomics felt welcomed, supported, and satisfied
  • Facilitated and educated small group discussions and workshops on building resumes, interviews, labor laws, wages, professionalism, and summer internships
  • Communicated and troubleshoot any participant's concerns or behaviors with Senior Coordinator
  • Managed attendance of 200+ participants throughout the program, carried out make-up Zoom sessions, and maintained updated documentation for implementation of the program.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

National Compliance Administrator

The Smart Circle, Intl
01.2018 - 12.2022
  • Reviewed multiple background checks daily for campaign compliance
  • Point of contact for 70+ sales offices for background check/compliance questions
  • Assess and identify potential issues or inaccuracies on data/background checks with third-party vendor
  • Worked closely with executive management to develop and improve standard operating procedures
  • Receiving and responding to multiple inquiries from distributors and internal team that require research and review on different Software platforms
  • Reaching out to distributors via phone and email to address different issues, conflicts, and/or inaccuracies identified.
  • Reduced risk of non-compliance through regular audits and monitoring activities.
  • Streamlined internal processes by updating and maintaining accurate compliance documentation.
  • Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization''s compliance status.

Campaign Administrator

The Smart Circle, Intl
01.2008 - 01.2018
  • Maintained relationship with National Client (Home Depot) overseeing 50 sales offices, reports and statistics
  • Acting liaison to National Client and outside sales offices
  • Worked one on one with each sales office to review their personal and team goals by coming up with plan to achieve them
  • Compiled daily and weekly reporting for management utilizing Microsoft Excel and various internal Software platforms.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Outside Sales Manager

The Smart Circle, Intl
01.2005 - 01.2008
  • Created sales training course and schedule for daily fundraising events for 15-20 employees
  • Maintained relationships with local and national charities, retailers, and hosting sites
  • Worked with Toys for Tots and Long Beach Police Departments for Holiday Toy Drives.
  • Trained staff on how to close sales in field.
  • Organized sales meetings and training sessions, promoting continuous learning and skill development among the team.

Education

Bachelor of Science- Human Services-Mental Health - Mental Health Services

California State University, Fullerton
Fullerton, CA
12.2023

Associates Degree- Liberal Arts -

Santiago Canyon College
Orange, CA

Skills

  • Microsoft Office
  • Client Advocacy
  • Goal Setting
  • Psychosocial Support
  • Progress Monitoring

Additional Information

Current Volunteer at Big Brother Big Sister- Mentor to a Little Sister, Events Committee member at The Smart Circle. Involved in all planning of Company lunches, outings, Holiday Celebrations, team building, fundraiser events, and volunteer opportunities, Completed training in Diversity and Inclusion at The Smart Circle, Completed the California Child Abuse Mandated Reporter Online Training for Volunteers

Certification

  • Domestic Violence Victim Services Training - December 2023
  • Mandated Reporter

Languages

Spanish
Native or Bilingual

Timeline

STRTP Rehabilitation Specialist

Olive Crest
08.2023 - Current

Girls Meet the Workforce Intern

Girls Inc of Orange County
01.2023 - 08.2023

National Compliance Administrator

The Smart Circle, Intl
01.2018 - 12.2022

Campaign Administrator

The Smart Circle, Intl
01.2008 - 01.2018

Outside Sales Manager

The Smart Circle, Intl
01.2005 - 01.2008

Bachelor of Science- Human Services-Mental Health - Mental Health Services

California State University, Fullerton

Associates Degree- Liberal Arts -

Santiago Canyon College

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Erika Gavilanes