Kristy McCormick
Cornell
Summary
Dedicated and results-oriented professional with experience in vocational rehabilitation, customer service, case management and assisting with others goals and support. Skilled in case facilitation, team mentoring, and ensuring the well-being of individuals in various settings. Known for a strong commitment to meeting goals, maintaining high levels of professionalism, and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Rehabilitation Specialist
SVRI- UW Stout
05.2018 - Current
- Manage a caseload of an average of 50 consumers with disabilities, providing personalized support and guidance to ensure progress toward goals
- Conduct regular scheduled meetings with consumers to understand their goals, limitations, and needs, ensuring accurate eligibility determination
- Develop appropriate Eligibility and OOS placement categories within a 60-day period, ensuring compliance with organizational policies
- Consistently meet performance goals and responsibilities, demonstrating a strong commitment to meeting consumer needs
- Maintain high levels of professionalism, consistently follow best practices and use good judgment in all aspects of case facilitation
- Submit case documentation and communication promptly and accurately, ensuring timely resolution of all cases and proper record-keeping
Receptionist
Lake Loveland Dermatology
09.2017 - 04.2018
- Welcomed patients and visitors in person and on the phone and assisted them with appointments and other inquiries
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Comforted patients by anticipating patients' anxieties and answering their questions; maintained the reception area
Pepin County Domestic Abuse/Sexual Abuse Advocate
Bridge to Hope
04.2017 - 08.2017
- Managed entire County, unaided
- Offered and provided legal advocacy for victims
- Provided transportation for victims
- Answered and responded to crisis calls from victims and police officers
Guest Service Leader/Safety Champion
Kwik Trip
05.2014 - 08.2017
- Mentored and trained multiple new team members
- Managed and maintained a safe store environment for both employees and customers, consistently adhering to safety protocols
- Provided exceptional customer service by assisting with various customer needs and resolving concerns promptly
Life Enrichment Coordinator
Autumn Village-Assisted Care
06.2016 - 01.2017
- Created and instructed group exercise programs for tenants to improve health and wellness
- Write up and make monthly newsletters and activity boards
- Mandate daily activities and crafts with tenants
Education
Bachelors of Vocational Rehabilitation - Vocational Rehabilitation
University of Wisconsin-Stout
Menomonie, WI12.2016
Associates of Arts - Art and Science
University of Wisconsin-Barron County
Rice Lake, WI12.2013
Skills
- Developmental Disabilities Experience
- Intake Experience
- Case Management
- Front Desk
- Microsoft Office
- Front Office
- Medical Records
- Guest Services
- Filing
- Receptionist
- Scheduling
- Data Entry
Timeline
Rehabilitation Specialist
SVRI- UW Stout
05.2018 - Current
Receptionist
Lake Loveland Dermatology
09.2017 - 04.2018
Pepin County Domestic Abuse/Sexual Abuse Advocate
Bridge to Hope
04.2017 - 08.2017
Life Enrichment Coordinator
Autumn Village-Assisted Care
06.2016 - 01.2017
Guest Service Leader/Safety Champion
Kwik Trip
05.2014 - 08.2017
Associates of Arts - Art and Science
University of Wisconsin-Barron County
Bachelors of Vocational Rehabilitation - Vocational Rehabilitation
University of Wisconsin-Stout
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