Erika Green
San Antonio,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Walmart. Expert in organization and time management, I excel in high-pressure environments, significantly reducing order processing times. My adeptness in customer relations and data entry positions me as a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Conduent
San Antonio, TX
09.2024 - 01.2025
- Handled high-volume inbound communications using web-based tools for efficiency.
- Utilized computer systems for informational review and appropriate caller responses.
- Maintained records of customer interactions, transactions, comments and complaints.
Receptionist
La Quinta
02.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Warehouse Worker
Amazon
05.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Customer Service Representative
Walmart
07.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
HS Diploma -
Academy Of Creative Education
San Antonio, TX09.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Data inputting
- Documentation And Reporting
- Database research
- Technical support
- Data gathering
Timeline
Call Center Representative
Conduent
09.2024 - 01.2025
Receptionist
La Quinta
02.2024 - 08.2024
Warehouse Worker
Amazon
05.2023 - 11.2023
Customer Service Representative
Walmart
07.2022 - 02.2023
HS Diploma -
Academy Of Creative Education