Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Flores

San Antonio,TX

Summary

Productive Call Center Representative 2 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Insight Global
San Antonio, TX
02.2023 - Current
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Estore Personal Shopper

HEB
San Antonio, Texas
05.2021 - Current
  • Review and submit orders, all while managing with coordination of proper allocation of resources, assuring accurate and on-time completion
  • Provided superior customer service by phone or in person when reviewing orders with customers
  • Utilized a digital tool to select items necessary to complete order, pack and put orders in the staging area
  • Packing orders in accordance with Standard Operating Procedure (SOPs), and ensure all perishable and non-perishable merchandise areas are clean and free of debris.

PM Cheddar's Scratch Kitchen
San Antonio, Texas
04.2018 - 05.2021
  • Served lunch and dinner to 50-100 customers per shift at a national chain restaurant
  • Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
  • Swiftly and successfully resolved conflict, resulting in customer satisfaction.

Cashier

PMCC Foods (Mcdonald's)
San Antonio, Texas
08.2017 - 04.2018
  • Greeted customers and handled payments fulfilling over 1500 orders per shift
  • Managed drive through services including taking orders, handling payment, and delivering food in a prompt but friendly manner
  • Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage
  • Strategized with my team to maintain smooth operations and high standards of customer service during high volume-rushes.

Education

High School Diploma -

Memorial High School
06.2019

Skills

  • Customer Service Skills
  • Organization Skills
  • Time Management Skills
  • Adaptability Skills
  • TABC certificate
  • Food handler certificate
  • Customer Service
  • Complaint Resolution
  • Payment Processing
  • Product Upselling
  • Quality Assurance
  • Technical Support
  • Call Control
  • Documentation and Reporting
  • Call Documentation Skills
  • Call Control Skills
  • Verbal and Written Communication
  • Technical Troubleshooting
  • Call Center Customer Service
  • Account Management

Timeline

Call Center Representative

Insight Global
02.2023 - Current

Estore Personal Shopper

HEB
05.2021 - Current

PM Cheddar's Scratch Kitchen
04.2018 - 05.2021

Cashier

PMCC Foods (Mcdonald's)
08.2017 - 04.2018

High School Diploma -

Memorial High School

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Jasmine Flores