ABDUL HANNAN
Karachi
Summary
Dynamic professional with extensive experience in call center operations at CALL CENTER, excelling in customer service and conflict resolution. Proven ability to enhance customer engagement and team coordination, driving satisfaction and productivity. Skilled in call handling and verbal communication, consistently delivering exceptional results in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Prime Digital Solution
Karachi
05.2023 - 01.2026
- Managed customer inquiries, resolved complaints, and processed transactions to ensure prompt service and customer satisfaction.
- Handled high call volumes, providing exceptional customer service and resolving issues through effective communication and problem-solving skills.
- Contributed to positive team environment by demonstrating adaptability and commitment to enhancing customer experience.
Supervisor
TEXTILE MILL
Karachi
11.2022 - 05.2023
- Supervised daily operations in textile production, ensuring efficient workflow and quality standards.
- Managed team of workers and coordinated daily operations, implementing process improvements to enhance overall efficiency.
- Trained new staff on machinery and production processes.
- Operated and maintained textile machinery, ensuring production quality and compliance with safety standards.
- Ensured compliance with safety regulations and company policies.
Education
Some College (No Degree) - Commerce
Jinnah Public High School
Karachi04-2026
Skills
- Call center operations
- Customer service
- Customer support
- Call handling
- Verbal communication
- Upselling techniques
- Conflict resolution
- Customer engagement
- Call management
- Team coordination
- Client communication
- Communication skills
- Customer service skills
Timeline
Call Center Representative
Prime Digital Solution
05.2023 - 01.2026
Supervisor
TEXTILE MILL
11.2022 - 05.2023
Some College (No Degree) - Commerce
Jinnah Public High School