ERIKA HAYES
Tampa,FL
Summary
Adaptable and efficient team member with a proven track record in fast-paced environments. Known for exceptional communication and problem-solving abilities, effectively managing multiple tasks while delivering excellent service to customers.
Overview
13
13
years of professional experience
Work History
Door Dash Driver
DoorDash
Tampa, FL
02.2025 - Current
- Delivered packages to customers in a timely and efficient manner.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized navigation tools to optimize routes and ensure timely deliveries.
- Delivered packages efficiently to various locations within designated timeframes.
Customer Service Cashier
Party City
Tampa, FL
03.2022 - 02.2025
- Greeted customers and provided friendly customer service.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting party supplies and decorations.
- Collaborated with team members to ensure smooth store operations.
Customer Service Cashier
Rite Aid
Tampa, Florida
01.2019 - 02.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Resolved customer complaints in a professional manner.
Call Center Representative
Coventry Health Care
Tampa, Florida
03.2013 - 12.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed time effectively to respond promptly to high call volumes during peak hours.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Education
Some College (No Degree) - Business
Hillsborough Community College
Tampa, FLSkills
- Accurate money handling
- Time management skills
- Multi-tasking ability
- Merchandising familiarity
- Friendly demeanor
- Computer proficiency
- Customer-oriented
- Active listing skills
- Adaptability
Professional Summary
Meticulous Sales Representative excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Call Centers and Retail.
Timeline
Door Dash Driver
DoorDash
02.2025 - Current
Customer Service Cashier
Party City
03.2022 - 02.2025
Customer Service Cashier
Rite Aid
01.2019 - 02.2022
Call Center Representative
Coventry Health Care
03.2013 - 12.2018
Some College (No Degree) - Business
Hillsborough Community College