Erika Henry

* Lead internal comprehensive strategy toward Internet for All in Washington, including operational success through achieving key project deliverables and elevating innovation; inherent to this is an ongoing commitment and intent around managing constant change.

* Provide expertise in external stakeholdering (shared ownership, validating strategy, analysis, etc), communicating priorities to both state and agency policy makers as well as staff, change management, and other soft skills and key performance indicators critical to meeting business goals.

* Keeping an eye to emerging and promising technologies, leaning in to future-oriented solutions to modern challenges, sharing innovative opportunities with users and designers, and starting process discussions with a "how might we" approach to solution-focused strategies.

* Oversee cross-team workstreams and performance monitoring in the $1.23B Internet for All in Washington program, including collaboration and standards for ensuring timeline goals are met or mitigated and that expectations are managed through transparent communication.

* Lead communication and feedback mechanisms to collaboratively engage with internal and external stakeholders in order to inform strategies through continuous awareness and improvement. Assimilate and analyze complex feedback from statewide policy discussions, public reviews of plans, and broadband availability data to determine best application of state and federal resources.

* Collaborate across functional areas and with executive leadership on existing and emerging priorities, vulnerabilities, and other areas for attention; keep this team informed with talking points to support their agility in representing agency work.

* As a member of the Agency Leadership Team, drove recommendations on the strategic direction and culture of the agency, COVID response, and day-to-day/emergent issues; negotiated the allocation of funding across organizations; and set a pathway for equity, diversity and inclusion.

* Created shared solutions to complex, cross-enterprise efforts by building bridges within the leadership team, and assuring that the mission, programs and services were consistently implemented.

* Re-built trust in this role through one-on-one and team conversations to learn how to have the most positive impacts on others by listening to create safety, committing to transparent communication and inclusive decision making, and regularly incorporating feedback into processes.

* Expanded division by over 65%, growing critical program areas and building an organizational structure to ensure consistent support for staff; I achieved this growth through a robust recruitment effort with a focus on statewide representation of staff and according to The Ideal Team Player hiring principles of humble, hungry and (people) smart.

* United division by modelling and cultivating an inclusive and safe culture; achieved this through Agile leadership, forming genuine connections with staff, showing authentic appreciation, and developing team values within the context of agency mission, vision, values, and strategic plan.

* Modernized traditional response culture by pioneering an innovative, people-first and participative training program to best reflect agency values, and to bring to life a response culture that serves critical missions while celebrating the contributions of all, closing opportunity gaps, and acting as a learning organization for every level of the response structure. Inherent to this is the attentive work of change management in redesigning paradigms and bringing other along on the journey to a more effective emergency response culture.

* Directed fiscally responsible administration of the $20,000,000+ federal grants that support the program at the state, tribal, local, and private partner levels.

* Improved healthcare system resilience through strategic planning for medical surge and crisis response in three tribal nations, ten counties, and the interstate region of north Idaho.

* Achieved shared outcomes by building a community of practice despite competing priorities across varying disciplines and jurisdictional politics.