Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Esary

Spokane Valley,WA

Summary

Detail-oriented individual with exceptional communication and project management skills. Analytical and organized problem solver dependable at managing multiple priorities with a positive attitude and comfortable working independently or as part of team. Recognized for a proactive mindset and a keen ability to foster productive relationships across diverse teams.

Overview

7
7
years of professional experience

Work History

Account Care Specialist Sr.

Insight Enterpises
05.2022 - Current
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.

Workforce Analyst

Delta Dental of Washington
04.2021 - 05.2022
  • Managed all schedule-related requests, including PTO, shift swaps and overtime with timely and accurate database updates.
  • Analyzed and maintained service levels with recommended updates to daily schedules to maintain optimal coverage and service levels.
  • Worked with management to develop strategic and tactical plans to meet different requirements.

Customer Service Representative Tier 2

Delta Dental of Washington
02.2020 - 04.2021
  • Delivered exceptional customer service by upholding strict standards for quality and performance along with creating welcoming and positive experiences.
  • Handled interactions with the highest level of customer service to meet customer call guidelines for service levels, handle time and productivity while delivering fast, friendly and knowledgeable service.
  • Documented and fielded customer complaints and queries, fast tracking them for problem resolution to increase customer retention rates.

Assistant Buyer

Zulily
06.2018 - 12.2019
  • Evaluated inventory levels to develop strategic purchasing plans by cultivating relationships with vendors.
  • Monitored price proposals, sales records, and other product data information to determine reasonable prices of products and replenishment.
  • Assessed trends and inventory usage to provide maximum product coverage for different time frames to anticipate consumer buying patterns.

Education

Bachelor of Science - Marketing & Management

The Art Institute Of Seattle
Seattle, WA
12.2017

Skills

  • Data analysis
  • Microsoft Office
  • Event planning and promotions
  • Visual and digital merchandising
  • Organization
  • Cross-functional communication
  • Customer service
  • Problem resolution
  • Adaptive team player attitude
  • Resource planning and scheduling
  • Scheduling expertise
  • Process planning, documentation and coordination

Timeline

Account Care Specialist Sr.

Insight Enterpises
05.2022 - Current

Workforce Analyst

Delta Dental of Washington
04.2021 - 05.2022

Customer Service Representative Tier 2

Delta Dental of Washington
02.2020 - 04.2021

Assistant Buyer

Zulily
06.2018 - 12.2019

Bachelor of Science - Marketing & Management

The Art Institute Of Seattle

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