Eunice Green
Detroit
Summary
Dynamic professional with extensive experience at American Airlines, specializing in conflict resolution and customer service excellence. Drove a 60% revenue increase at Saputo Cheese USA Inc. through targeted sales strategies. Proficient in data analysis and team collaboration, enhancing customer relationships and operational efficiency.
Overview
24
24
years of professional experience
Work History
Sr. Customer Account Specialist
Saputo Cheese USA Inc.
Dallas
04.2001 - 03.2025
- Spearheaded sales initiatives, resulting in 60% increase in annual revenue.
- Supervised customer service agents, achieving 20% reduction in handling time.
- Monitored customer satisfaction through surveys and feedback collection.
- De-escalated customer concerns to maintain a calm environment.
- Responded promptly to inquiries, enhancing customer relationships.
- Collaborated with customer service manager to plan process improvements.
- Organized tasks to efficiently meet service goals.
- Utilized technical skills to troubleshoot complex issues and implement solutions.
Security Officer
Guest Services at American Airlines Center
Dallas
08.2001 - 03.2025
- Adhered to daily patrol schedules, ensuring consistent security presence across property.
- Monitored premises to prevent theft and unauthorized access to restricted areas.
- Intervened in fights and conflicts, utilizing verbal and physical techniques for de-escalation.
- Collaborated with local law enforcement to enhance overall security measures.
- Completed training and certification required for security responsibilities.
Education
Certified Customer Service Professional
National Customer Service Association
Illinois City, IL02-2025
Counseling
Institue of Chemical Dependency Studies
Dallas, Texas05-2007
Skills
- Customer service
- Conflict resolution
- Sales strategy
- Regulatory compliance
- Data analysis
- Relationship management
- Cybersecurity Awareness Training
- Microsoft, business writing, diversity training
- Excel, PowerPoint, EDI, AS-400, BPCS
- 365 Outlook, SAP system, Microsoft Teams, and Access
- Problem Solving
- Communication Skills
- Team collaboration
- Skilled in multitasking
- Detail-oriented
- Dependable
Accomplishments
- Recognized and received the Applause Award. For outstanding work with getting the customer to accept three truckload of product with the incorrect item. This was a cost saving of 140,00.00 thousand dollars.
Timeline
Security Officer
Guest Services at American Airlines Center
08.2001 - 03.2025
Sr. Customer Account Specialist
Saputo Cheese USA Inc.
04.2001 - 03.2025
Certified Customer Service Professional
National Customer Service Association
Counseling
Institue of Chemical Dependency Studies
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