LATOYA MCGEE
Twinsburg,OH
Summary
Customer account professional with robust background in managing client relationships and driving customer satisfaction. Skilled in resolving issues, ensuring account accuracy, and optimizing service delivery. Strong focus on teamwork and adaptability to changing needs. Known for reliability, effective communication, and results-driven approach.
Overview
20
20
years of professional experience
Work History
SR. CUSTOMER ACCOUNT SPECIALIST
Nestle USA
Remote
12.2022 - Current
- Executed strategic joint business planning and reporting for partners and stakeholders, generating over $25M in sales revenue.
- Generated and executed high-impact partnership contracts and programs with existing and potential business partners.
- Managed relationships with internal and external stakeholders, enhancing market opportunities.
- Drove category growth by planning and executing 4Ps, achieving KPIs and optimizing trade spend.
- Developed proposals leveraging customer insights and decision criteria through storytelling techniques.
CUSTOMER ACCOUNT ANALYST
Nestle USA
Remote
12.2021 - 12.2022
- Enhanced customer retention through proactive account support and swift issue resolution, fostering long-term trust.
- Surpassed sales goals for Military and Redistributors Channel, achieving over 30% growth.
- Oversaw $10M+ portfolio for Broker businesses, driving retail revenue and managing $650K+ trade budget for Military and Redistributor customers.
DISTRIBUTOR SALES ANALYST
Nestle USA
Solon, USA
12.2017 - 12.2021
- Executed strategic business plans with field team across 50+ distributors and C stores, enhancing market presence.
- Sold in 62 new Nesquik RTD Milk placements, increasing distribution channels.
CUSTOMER SALES DEVELOPMENT ASSOCIATE
Nestle USA
Solon, USA
12.2016 - 12.2017
- Analyzed shopper behavior, channel trends, and competitive performance to deliver actionable category insights that optimized assortment and drove growth.
- Commercialized six high‑profit new products that contributed $12M in annual sales.
BUSINESS SALES ANALYST
Nestle USA
Solon, USA
12.2012 - 12.2016
- Developed reporting tools for 40+ managers, enhancing visibility into account performance and enabling timely decisions.
- Produced in-depth market performance and competitive analysis reports, increasing forecasting precision.
TRADE ANALYST
Nestle USA
Solon, USA
12.2011 - 12.2012
- Conducted detailed financial analysis and forecasting to identify budget requirements.
- Assisted in developing trade promotional budgets and forecasts, enabling data-driven decision-making.
RETAIL SALES REPRESENTATIVE
Nestle USA
Northeast Ohio and PA, USA
12.2005 - 12.2011
- Exceeded sales targets by over 20% while managing multimillion-dollar territory.
- Built strong relationships with consumers and businesses through tailored communication strategies.
Education
Master of Business Administration -
Cleveland State University
Cleveland, Ohio12-2013
Bachelor of Science - Marketing
Miami University
Oxford, Ohio05-2006
Skills
- Account Relationship Management
- Cross-Functional collaboration
- Contract Negotiation
- Sales forecasting
- Strategic planning
- Project management
- Time Management
- Trade Optimization
ACCOMPLISHMENTS
- Candidate, Nestlé Diversity Sponsorship Program (2026)
- National Nestlé Spotlight Success Award (2011)
- Nestlé Very Best Award (2010)
- NROC National Award Winner (2007)
- Certified NROC National Sales Representative Trainer
Timeline
SR. CUSTOMER ACCOUNT SPECIALIST
Nestle USA
12.2022 - Current
CUSTOMER ACCOUNT ANALYST
Nestle USA
12.2021 - 12.2022
DISTRIBUTOR SALES ANALYST
Nestle USA
12.2017 - 12.2021
CUSTOMER SALES DEVELOPMENT ASSOCIATE
Nestle USA
12.2016 - 12.2017
BUSINESS SALES ANALYST
Nestle USA
12.2012 - 12.2016
TRADE ANALYST
Nestle USA
12.2011 - 12.2012
RETAIL SALES REPRESENTATIVE
Nestle USA
12.2005 - 12.2011
Bachelor of Science - Marketing
Miami University
Master of Business Administration -
Cleveland State University