Carrone "Carrie" Page
Brandon,MS
Summary
Trusted advisor with over 25 years experience in driving client excellence and growing organization success through strategy, vision, and execution. Consistent contributor in customer facing roles from field sales representatives to c-level executives. Supports brand and marketing campaigns and sales initiatives aligned with overall business priorities and goals. Proficient in coordinating day-to-day operations in accordance with established policies and procedures.
Overview
13
13
years of professional experience
Work History
Sr. Account Manager
Wheels, Inc. Formally LeasePlan USA
Alpharetta, GA
04.2015 - Current
- Trusted advisor who assists clients in achieving best-in-class by maintaining strong, long-lasting relationships, that includes c-level management, which results in high NPS (Net Promotor Score) year over year
- Conduct business reviews, regular updates and analyze reports
- Identify and address potential risk and follow through with solutions
- Review service level agreements and preserve data integrity while enforcing policies
- Streamlined processes to improve overall efficiencies and productivity that included developing a tracking system to manage multiple clients located throughout the country, which results in 100% accuracy
- Managed over 5000 vehicles throughout the United States which included, but not limited to, registration, maintenance, fuel and purchasing/disposing
- Analyze market conditions to optimize fleet and to receive the highest return
- Works exceptionally well with all internal departments in a positive and productive manner
- Resolved complex customer issues quickly using effective problem-solving skills
- Lead meeting to address current projects, concerns and effective solutions
- Mentored co-workers, fostering their professional growth and skills development within the company as well as train users on excel and SaaS applications
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings
- Collaborated with customers to develop strategic business and account plans.
Account Consultant
Amerifleet Transportation
Alpharetta, GA
08.2013 - 05.2015
- Designed strategies to streamline out-of-scope processes while improving and standardizing quality control and department objectives
- Applied project management methodologies to implement process efficiencies
- Managed up to 20,000 moves per year
- Leveraged reporting metrics to optimize workflow to adhere to client SLA's
Fleet Manager
Metadigm Services, LLC
Atlanta, GA
10.2011 - 08.2013
- Managed a comprehensive 500 fleet infrastructure to support end-to-end scope of transportation, maintenance, fuel consumption, vehicle inspections and forecasting
- Implemented and published DOT and corporate fleet policy to spearhead organizational efficiency, growth and organizational success
- Proactively identified and solved complex problems that impacted management and business direction
- Monitored budget expenses to ensure compliance with company guidelines.
Education
Bachelor of Arts - Business Administration
Belhaven University
Jackson, MS12.2001
Skills
- Salesforce
- Strategic Planning
- Key Performance Indicators
- Account Relationship Management
- Database Management
- Client Engagement Strategies
- Policies and procedures
- Analytical Report Review
Timeline
Sr. Account Manager
Wheels, Inc. Formally LeasePlan USA
04.2015 - Current
Account Consultant
Amerifleet Transportation
08.2013 - 05.2015
Fleet Manager
Metadigm Services, LLC
10.2011 - 08.2013
Bachelor of Arts - Business Administration
Belhaven University
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