Alexis Bonvillain
Houma,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
16
16
years of professional experience
Work History
SR Care Specialist
Upward Health
Houma, LA
04.2025 - Current
- Led multidisciplinary care teams to develop personalized health plans for diverse patient populations.
- Mentored junior staff in best practices for patient engagement and care coordination.
- Implemented quality improvement initiatives to enhance service delivery and patient satisfaction.
- Conducted comprehensive assessments to identify client needs and appropriate interventions.
- Managed medications for clients, coordinating with pharmacies and physicians to ensure proper administration and prevent potential complications.
- Established trust with clients and families by providing compassionate support and maintaining open communication.
CARGO CLAIMS INVESTIGATOR
Saia Ltl Freight
Houma, LA
02.2024 - 10.2024
- Compiled comprehensive evidence packages containing all pertinent facts relating to the investigation which were presented at hearings or trials as necessary.
- Maintained updated case files throughout the investigation process by logging all activities into a database system.
- Prepared detailed investigative reports that included findings of fact and conclusions based on evidence collected.
- Utilized problem solving skills when faced with difficult situations or challenging tasks.
- Employed strong research capabilities in order to locate additional resources for use in investigations.
- Analyzed facts to identify suspects and develop case information.
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated.
- Investigated claims to determine validity and adherence to company policies.
- Collaborated with legal and compliance teams to resolve complex disputes.
SOCIAL SERVICE ANALYST
Department of Children and Family Services
Houma, LA
01.2023 - 02.2024
- Connected individuals with relevant community resources and coordinated referrals
- Maintained accurate records and documented client data in company databases
- Made referrals to utilize community resources for resident's needs
- Guided clients through transition to independent living within community
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
PATIENT ACCESS REPRESENTATIVE
Cardiovascular Institute of the South
Houma, LA
06.2022 - 01.2023
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule
- Collaborated with clinical and administrative staff to meet patient needs
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
CITY CARRIER ASSISTANT
USPS Service
Houma, LA
06.2017 - 12.2017
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions
- Maintained professional and effective public relations with customers and community members
- Prepared mail in sequence of delivery for optimal productivity
- Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate
- Handled undeliverable mail in accordance with established procedures
- Acquired customer signature for registered and insured mail
- Used portable electronic scanner to track parcels and record tracking progress
- Collected customs charges, postage due and C.O.D
- Payments
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
RECEPTIONIST/FRONT DESK CLERK
Teche Action Clinic
Dulac, LA
07.2016 - 11.2016
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Maintained daily calendars, set appointments with clients and planned daily office events
- Greeted customers, answered general questions and directed to appropriate locations
- Protected clients' rights by maintaining confidentiality of personal and financial information.
RATE CLERK
Saia Ltl Freight
Houma, LA
05.2013 - 06.2015
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Supported office clerical functions using word processing and other software, email and office machines
- Performed data entry and recordkeeping tasks to track company correspondence and updates
- Answered multi-line telephone system and routed calls to appropriate personnel
- Processed accounts payable and accounts receivable updates to maintain current financial records.
EXECUTIVE ASSISTANT
WB Trucking Co
Dulac, LA
05.2010 - 05.2013
- Answered incoming calls promptly and professionally, routing messages as needed.
- Performed data entry tasks accurately with a high level of speed and accuracy.
- Maintained organized calendar of important meetings and events.
- Composed professional correspondence such as letters, memos, emails.
- Scanned documents into electronic format for storage in databases or other applications.
- Provided administrative support to executive team with excellent attention to detail.
- Maintained office supplies inventory by checking stock and placing orders.
Education
BACHELOR OF SCIENCE (B.S.) - HEALTH ADMINISTRATION
University of Phoenix
Phoenix, AZ, US03-2025
HIGH SCHOOL DIPLOMA - US
Terrebonne High School
05-2012
Skills
- Attention to Detail
- Verbal and Written Communication
- Microsoft Access
- Life Skills Development
- Career Development
- Electronic Medical Record Software
- Organizational Skills
- Time Management
- Problem Solving
- Collaboration and Teamwork
- Conflict Resolution
- Active Listening
- Customer Service
- Goal Setting
- Data Entry Software
- Scheduling and Appointment Setting
- Team Collaboration
- Data Analysis
- Computer Proficiency
- Medical Records Review
- Critical Thinking
Timeline
SR Care Specialist
Upward Health
04.2025 - Current
CARGO CLAIMS INVESTIGATOR
Saia Ltl Freight
02.2024 - 10.2024
SOCIAL SERVICE ANALYST
Department of Children and Family Services
01.2023 - 02.2024
PATIENT ACCESS REPRESENTATIVE
Cardiovascular Institute of the South
06.2022 - 01.2023
CITY CARRIER ASSISTANT
USPS Service
06.2017 - 12.2017
RECEPTIONIST/FRONT DESK CLERK
Teche Action Clinic
07.2016 - 11.2016
RATE CLERK
Saia Ltl Freight
05.2013 - 06.2015
EXECUTIVE ASSISTANT
WB Trucking Co
05.2010 - 05.2013
HIGH SCHOOL DIPLOMA - US
Terrebonne High School
BACHELOR OF SCIENCE (B.S.) - HEALTH ADMINISTRATION
University of Phoenix