Maria Fernanda Galdamez
Katy,Texas
Summary
CL Customer Care Specialist Sr. with over 2 years of experience in providing exceptional customer service to our Spanish speaking commercial clients. Driven by a positive attitude and eager to share my knowledge and proven skills to fill the the Process Auditor role in your department.
Overview
10
10
years of professional experience
Work History
CL SPANISH CUSTOMER CARE SPECIALIST Sr.
Progressive Insurance
Katy, USA
09.2022 - Current
- Assist customer with questions and concerns regarding their commercial auto policies through calls
- Provide coverage descriptions to customers
- TTBMT, For-Hire Livery, and Duck Creek trained
- Take payments
- Utilize system resources to correctly process needed changes to policies
- Translate for other departments as needed
- Assist agents with policies and new quotes as needed
- Promote high customer satisfaction by resolving problems with knowledgeable and exceptional customer service
SALES EXPERT
T-Mobile
Katy, USA
11.2014 - 09.2022
- Provided product knowledge to customers on merchandise features, benefits, and quality
- Greeted customers in a friendly and professional manner
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts
- Demonstrated strong communication skills when interacting with customers both in person and over the phone
- Assist as manager on-duty when needed
- Provide knowledge to employees as needed and help close sales
- Conducted periodic inventory audits to ensure accuracy of inventory and records
- Assisted with stock replenishment of shelves and displays
Education
Bachelor of Arts - Social and Criminal Justice
University of Arizona Global Campus
12.2022
Skills
- Able to work Independently
- Strong Guideline Navigation
- Ability to Handle Complex Situations
- Time Management
- Team Collaboration
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
Languages
- Spanish
- English
Accomplishments
- Granted discretionary award in 2024.
- Conduct mentorship sessions with colleagues to assist with their current work goals.
- Part of Technical/Quality committee within our team to hold meetings regarding guideline navigation and policy endorsement process.
Timeline
CL SPANISH CUSTOMER CARE SPECIALIST Sr.
Progressive Insurance
09.2022 - Current
SALES EXPERT
T-Mobile
11.2014 - 09.2022
Bachelor of Arts - Social and Criminal Justice
University of Arizona Global Campus
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Mitchell HepnerMitchell Hepner
Account Executive Team Lead at OptiSignsAccount Executive Team Lead at OptiSigns