Natalia Sommer
Orangevale,CA
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
10
10
years of professional experience
Work History
SR Customer Care Specialist
Cox Automotive
06.2021 - Current
- Manage client calls, resolve issues, and transfer calls as needed
- Notate accounts, process title services, and de-escalate customer concerns
- Verify and manage documentation to ensure accuracy.
Office Manager
Sommer’s Holistic Health
07.2019 - 06.2021
- Led hiring and training processes, managed patient communications and scheduling
- Oversaw operations, inventory, patient flow, and accounting (AR/AP)
- Conducted new patient consultations and managed cash flow.
Work Team Lead
Safe Credit Union
02.2015 - 02.2020
- Conducted audits, reviewed and trained employees, and managed branch operations
- Handled opening/closing procedures, teller supervision, and member de-escalation
- Processed loans, managed member outreach, and coordinated team-building activities.
Education
Bachelor of Arts - Business Degree, Human Resources
Sacramento State
AA - Business Administration
Sierra College
Skills
- Management skills
- Interpersonal skills
- Operations
- Multitasking
- Decision-making
- Scheduling
- Customer de-escalations
- Inventory management
- Communication
- Listening
- Courtesy
- Open-mindedness
- Respectfulness
- Flexibility
- Questioning
- Typing
- Word processing
- Phone handling
- Customer interaction
- Attention to detail
- Organizational abilities
Timeline
SR Customer Care Specialist
Cox Automotive
06.2021 - Current
Office Manager
Sommer’s Holistic Health
07.2019 - 06.2021
Work Team Lead
Safe Credit Union
02.2015 - 02.2020
Bachelor of Arts - Business Degree, Human Resources
Sacramento State
AA - Business Administration
Sierra College
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