Erika Hernandez
North Hollywood,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills. With the desire to bring fresh perspective and strong commitment to quality and success.
Overview
4
4
years of professional experience
Work History
General Manager of Operations
Coveted Agency
Los Angeles, CA
08.2024 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
Personal Account Manager
Melissa Riso Inc.
Miami, FL
06.2020 - 08.2023
- Coordinated with compliance teams to ensure all regulatory requirements were met throughout the account management process.
- Managed client portfolios for optimal growth, through diligent monitoring and timely adjustments.
- Collaborated with cross-functional teams to develop comprehensive financial plans for client.
- Maintained detailed records of client interactions for accurate tracking of progress towards goals.
- Contributed to overall business growth by consistently exceeding sales targets and expanding the client base.
Education
Bachelor of Science - Sociology
Cal State Northridge
Northridge, CASkills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- MS Office
- Fluent in Spanish
- Team Leadership
- Customer Service
Timeline
General Manager of Operations
Coveted Agency
08.2024 - Current
Personal Account Manager
Melissa Riso Inc.
06.2020 - 08.2023
Bachelor of Science - Sociology
Cal State Northridge