Erika Hernandez
North Hollywood,CA
Overview
4
4
years of professional experience
Work History
General Manager of Operations
Coveted Agency
08.2024 - Current
- Enhancing customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement.
- Manage budgets, financial forecasts, and resource allocation to ensure achievement of our company goals.
- Establish a culture of continuous improvement by identifying opportunities for operations, systems, and procedures.
- Develop high-performing teams through effective coaching, mentoring, and performance management strategies.
- Develop and execute strategic plans for increased productivity, profitability, and overall business growth. Resulting in 90% amount profit increase.
- Assist in recruiting, hiring and training of team members.
Personal Account Manager
Melissa Riso Inc.
06.2020 - 08.2023
- Coordinated with compliance teams to ensure all regulatory requirements were met throughout the account management process.
- Managed client portfolios for optimal growth, through diligent monitoring and timely adjustments.
- Collaborated with cross-functional platforms to develop comprehensive financial plans for client.
- Maintained detailed records of client interactions for accurate tracking of progress towards goals.
- Contributed to overall business growth by consistently exceeding sales targets and expanding the client base. With a 80% increase monthly.
- Managed 100% of all social media platforms and created 80% of the content for exposure.
Education
Bachelor of Science - Sociology
Cal State Northridge
Los Angeles, CASkills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- MS Office
- Fluent in Spanish
- Team Leadership
- Customer Service
- Social Media Management
- Content Creation
Timeline
General Manager of Operations
Coveted Agency
08.2024 - Current
Personal Account Manager
Melissa Riso Inc.
06.2020 - 08.2023
Bachelor of Science - Sociology
Cal State Northridge
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