Erika Hernandez
Westbury,NY
Summary
Dynamic medical receptionist with proven expertise at Metro Physical Therapy, excelling in patient relations and HIPAA compliance. Enhanced appointment follow-up, significantly reducing missed visits. Skilled in insurance verification and adept at managing high call volumes while providing compassionate service. Committed to maintaining a welcoming atmosphere and improving front office efficiency.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Metro Physical Therapy
09.2023 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Medical Receptionist
Carle Place Chiropractor
07.2021 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Order Picker
Target
08.2018 - 03.2020
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Education
High School Diploma -
Westbury High School
Westbury, NYSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Patient relations
- EMR / EHR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Metro Physical Therapy
09.2023 - 12.2024
Medical Receptionist
Carle Place Chiropractor
07.2021 - 01.2022
Order Picker
Target
08.2018 - 03.2020
High School Diploma -
Westbury High School
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