Molly Pletenycky
Long Beach,NY
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Nassau County Front Desk Supervisor
Metro Physical Therapy
Garden City, NY
04.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients.
- Scheduled and assigned daily work and activities for team members.
- Resolved patient complaints with tact and diplomacy, maintaining a positive image for clinic.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability for participants.
- Completed bi-weekly payroll for 27 employees.
Front Desk Coordinator
Metro Physical Therapy
Jericho, NY
06.2023 - 04.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to patients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted patients and caregivers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive patient information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Successfully managed challenging situations involving patient complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Answered patient telephone calls promptly and appropriately handled needs.
Medical Receptionist
All Star Physical Therapy
09.2021 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Verified patient insurance and obtained authorization for treatment.
Education
AAS in Retail Business Management - Retail Business Management/Marketing
Nassau Community College
Garden City, NY05-2018
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Team building proficiency
- Training and mentoring
- POS system operation
- Cash handling accuracy
- Hospitality services
- Introductory ASL
Timeline
Nassau County Front Desk Supervisor
Metro Physical Therapy
04.2024 - Current
Front Desk Coordinator
Metro Physical Therapy
06.2023 - 04.2024
Medical Receptionist
All Star Physical Therapy
09.2021 - 05.2023
AAS in Retail Business Management - Retail Business Management/Marketing
Nassau Community College
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