Erika Hernandez
Houston,TX
Summary
Detail-oriented quality technician with 5+ years experience in data collecting, investigation and accuracy. As well as over 3 years of providing customer satisfaction, customer retention and conflict resolution.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lab Technician II
Henkel
Houston, TX
05.2022 - Current
- Conducted analysis on raw materials to ensure quality compliance.
- Operated laboratory equipment for precise measurement and testing processes.
- Maintained accurate records of experiments and results in lab notebooks.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
- Recorded and analyzed data to produce reports of results.
Laboratory Technician
General Technologies Intl
Stanford, TX
03.2021 - 05.2022
- Conducted high-precision experiments adhering to safety protocols and quality standards.
- Collaborated with team members to troubleshoot technical issues and improve lab processes.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime..
Quality Control Inspector
General Technologies Intl
Houston, TX
01.2020 - 02.2021
- Conducted visual inspections of products to ensure compliance with quality standards.
- Documented inspection results and maintained accurate records for quality assurance processes.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Team Lead
Jack in the Box
Houston, TX
03.2018 - 12.2019
- Supervised team members to ensure compliance with food safety and quality standards.
- Trained new employees on operational procedures and customer service techniques.
- Implemented workflow improvements that enhanced service speed during peak hours.
- Resolved customer complaints promptly, ensuring a positive dining experience for guests.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Customer Service Representative
CVS Pharmacy
07.2016 - 02.2018
- Assisted customers with inquiries and resolved issues promptly.
- Maintained knowledge of products and promotions to enhance customer experience.
- Collaborated with team members to improve service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Completed 20 Hours of Basic And Elected Hours -
Houston Community College
Houston, TXSkills
Bilingual: (Spanish)
Strong Organizational Skills
Effective Communication Skills
Microsoft
Excel
Attention to detail
Experience in working in fast paced environments
Strong ethics and high levels of professionalism
Certification
Texas All lunes Adjuster License
Timeline
Lab Technician II
Henkel
05.2022 - Current
Laboratory Technician
General Technologies Intl
03.2021 - 05.2022
Quality Control Inspector
General Technologies Intl
01.2020 - 02.2021
Team Lead
Jack in the Box
03.2018 - 12.2019
Customer Service Representative
CVS Pharmacy
07.2016 - 02.2018
Completed 20 Hours of Basic And Elected Hours -
Houston Community College