Erika Herrera
Denver,CO
Summary
Adept at multitasking and customer service, I enhanced guest experiences at Applebee's by maintaining high service standards and resolving complaints efficiently, boosting satisfaction. My strong team collaboration and commitment to cleanliness supported a welcoming atmosphere, showcasing my ability to thrive in fast-paced environments and contribute positively to team dynamics.
Overview
2025
2025
years of professional experience
Work History
Waitress
Applebee's Neighborhood Grill & Bar
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hostess’s
Twin Peaks
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Representative
Planet Fitness Gym
Independence MO
05.2024 - 12.2024
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
Raytown HighSchool
Raytown, MOSkills
- Strong multitasking
- Greeting guests
- Team collaboration
- Customer service
- Cleanliness
Timeline
Representative
Planet Fitness Gym
05.2024 - 12.2024
Waitress
Applebee's Neighborhood Grill & Bar
Hostess’s
Twin Peaks
High School Diploma -
Raytown HighSchool