Erika Holland
St. Charles,MO
Summary
Professional administrative specialist prepared for high-level support roles in bank settings. Proven experience in managing office operations, scheduling, and communication efficiently. Known for collaborative teamwork and adaptability in fast-paced environments. Skills include effective communication, organizational proficiency, and attention to detail. Demonstrated ability to handle sensitive information with discretion and maintain organized records.
Overview
25
25
years of professional experience
Work History
Assistant Principal Secretary
Fort Zumwalt School District
11.2019 - Current
- As an assistant principal secretary, my primary roles include supporting the principal by managing student issues, planning and coordinating special events such as graduation and other assemblies and events
- I also coordinate custodial coverage and communicate with offsite personnel regarding maintenance and facilities requests
- I also oversee the security guards and parking, as the students have assigned spots
Multiple Roles
Citi Mortgage
01.2009 - 06.2019
- I worked with transactions and payoffs.
- I have worked in mortgage servicing and mortgage service release
- I was a team lead
Multiple Roles
First Bank
08.1999 - 01.2009
- I started working in a bank at 18 as a teller and transitioned into opening checking and savings accounts, money market accounts, business accounts and CD’s
- I helped start a new department that allowed customers to overdraw their accounts
- I was responsible for sending letters and making phone calls
- I have worked as a lead teller where I made the schedule for the branch
Education
High School Diploma -
Francis Howell High School
St. Charles, MOSkills
- Problem-solving
- Work Independent and prioritize
- Positive attitude
- Excellent Communication
- Professional telephone demeanor
- Customer service
- Active listening
- Critical thinking
- Data entry
Leadership Experience
My previous roles as lead teller, department lead of financial services, and lead of the mortgage servicing department has strengthened my communication and multitasking skills. As an assistant principal secretary I have strengthened my organizational skills.
References
Available upon request
Communication Skills
I have always had to keep information private in all the roles I have had. I am a people person that will talk to anyone and everyone. I am able to prioritize my time to allow for work to be completed on time and accurate. I have done volunteer work for a local roller derby team and my sons football teams.
Timeline
Assistant Principal Secretary
Fort Zumwalt School District
11.2019 - Current
Multiple Roles
Citi Mortgage
01.2009 - 06.2019
Multiple Roles
First Bank
08.1999 - 01.2009
High School Diploma -
Francis Howell High School
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