Erika House

Provided service and support to children, families, and individuals with diverse needs.

Built positive relationships through clear communication, active listening, and consistent follow-through.

Assessed individual needs and matched appropriate services and resources.

Answered questions, concerns, and difficult situations with patience and professionalism.

Communicated with families, professionals, community partners, and other stakeholders.

Kept accurate, detailed records while handling confidential information.

Managed multiple responsibilities while meeting deadlines and agency requirements.

Advocated for individuals and helped identify solutions to complex concerns.

Worked with team members and community partners to support positive outcomes.

Demonstrate strong judgment, organization, and customer-service skills in high-pressure situations.

Interviewed children, parents, and collateral contacts during safety assessments

Documented findings and service plans in DFPS case records

Coordinated referrals with courts, schools, law enforcement, and community providers

Evaluated home safety conditions and removal decisions for child protection

Collaborated with supervisors to resolve high-risk family concerns

Assessed the safety of children and their family members by visiting homes, interviewing parents and other involved parties, and observing interactions between family members.

Participated in court proceedings related to CPS cases; provided testimony regarding investigations and recommendations for disposition of cases.

Manage adoption cases for children who have been legally freed for adoption

Assess children’s needs, strengths, behaviors, and permanency goals

Recruit and assess adoptive families, including reviewing applications and conducting interviews/home assessments

Match children with appropriate adoptive families based on the children’s needs and the family’s ability to meet them

Coordinate visits and transition plans between children and prospective adoptive parents.

Prepare children and families for adoption, including discussing expectations, attachment, trauma, and adjustment.

Monitor placements and provide support during the transition to adoption.

Maintain case documentation, court reports, assessments, and required CPS records.

Collaborate with professionals, including foster parents, attorneys, therapists, schools, caseworkers, adoption agencies, and other CPS staff.

Attend court hearings and permanency meetings when required.

Provide post-adoption support and referrals to community resources when available.

Advocate for the child’s best interests and permanency needs.

Provided professional and courteous service while interacting with patients, families, and healthcare staff.

● Followed established procedures and maintained a high level of accuracy and attention to detail.

● Communicated effectively with team members to support timely and efficient services.

● Maintained accurate records and handled sensitive information appropriately.

● Prioritized multiple responsibilities while meeting deadlines and maintaining quality standards

Worked collaboratively with healthcare professionals in a fast-paced environment

Provided friendly and professional customer service in a fast-paced retail environment.

● Assisted customers with product questions, merchandise selection, and general store needs.

● Maintained organized sales floor displays and ensured merchandise was properly stocked.

● Supported checkout operations and handled customer transactions accurately.

● Responded to customer concerns and helped resolve issues professionally.

● Worked collaboratively with team members to meet store goals and maintain an inviting shopping environment.

● Demonstrated dependability, flexibility, and attention to detail while managing multiple tasks.

Provided attentive and dependable care and support to children.

● Communicated professionally with parents, coworkers, and supervisors.

● Built positive relationships with children and families through patience, respect, and effective communication.

● Assisted with daily activities and maintained a safe, organized environment.

● Responded appropriately to individual needs and concerns.

● Worked as part of a team to ensure daily responsibilities were completed efficiently.