James Smith
Manteca,CA
Summary
Motivated social work professional focused on client advocacy, crisis intervention, and case management. Committed to developing culturally responsive treatment plans that enhance client outcomes, with aspirations to advance into program management and impact macro-level social work and policy development.
Overview
7
7
years of professional experience
Work History
Social Worker II-Child Protective Services
Calaveras County Health and Human Services
San Andreas, California
04.2026 - Current
- Conducted interviews and assessments to identify client needs, safety concerns, and service eligibility, enhancing service delivery.
- Develop and manage culturally responsive treatment and case plans for a diverse caseload.
- Provide crisis intervention, support, and referrals to community resources; advocate for appropriate services.
- Conducted home visits to assess client needs and ensure safety in their living environments. and participated in court processes.
- Supported supervised visits by monitoring interactions between families and children during court-ordered sessions. for families when required by court.
- Maintained accurate case records and documentation while ensuring effective communication with clients, families, and service providers to support case continuity.
- Provided motivational interviewing and self-help skills education, collaborating with clients and caregivers to enhance caregiving and independent living skills.
- Obtain and evaluate medical and psychological reports.
- Complete referrals for reports from the hotline to determine response from the investigation team.
Medical Case Manager
Positive Impact Health Centers
Decatur, GA
02.2024 - 04.2026
- Managed caseload of 100 patients, delivering medical case management per HRSA/Ryan White guidelines to ensure comprehensive care.
- Coordinated referrals for medical and supportive services, including mental health, substance use, housing, nutrition, and transportation, facilitating access to essential resources.
- Provided medication adherence and retention counseling to support engagement in care.
- Completed biopsychosocial assessments and developed, monitored, and updated Individualized Service Plans (ISPs).
- Collaborated with interdisciplinary care team to address patient needs, enhancing overall patient outcomes.
- Assisted patients with ADAP and medication assistance programs to ensure continued access to treatment.
- Maintained accurate documentation in EMR systems and ensured compliance with HIPAA and agency policies.
Front Desk Associate
LA Fitness
11.2024 - 07.2025
- Checked in members and guests, delivering exceptional customer service and resolving membership inquiries.
- Answered phone calls, scheduled appointments, and responded to questions in a professional, timely manner.
- Managed opening and closing procedures, including cash drawer operations and front desk area preparation for seamless daily operations.
- Worked flexible hours while maintaining a clean, organized, and welcoming environment for all members.
- Conducted facility tours for prospective members, highlighting gym features, services, and policies to facilitate informed decisions.
Outreach Specialist CTL
Positive Impact Health Centers
Decatur, GA
02.2023 - 02.2024
- Cultivated partnerships with community organizations, leaders, and small businesses, enhancing HIV prevention outreach in underrepresented communities.
- Coordinated community awareness and prevention events, leading the organization of the Prevention Department's Atlanta Pride initiative.
- Provided HIV counseling and testing (CTL) in alignment with prevention counseling standards.
- Delivered PrEP and PEP education, eligibility screening, enrollment, and linkage to services.
- Supported linkage to care and partner services for individuals newly diagnosed with HIV and assisted with training new staff on testing protocols.
- Oversaw $50,000 annual outreach budget, optimizing allocation for maximum program impact.
Patient Services Coordinator I
Emory Dermatology Clinic
Atlanta, GA
09.2021 - 03.2022
- Executed front-desk and administrative functions per SOPs, ensuring accurate patient check-in, registration, scheduling, and demographic updates.
- Verified insurance coverage, collected copays, and processed referrals to facilitate patient access to care.
- Coordinated with Emory Healthcare departments and external facilities to enhance continuity of care for patients.
- Communicated medication orders and appointment information to patients.
- Managed medical records, paperwork, and faxed documentation to external providers.
HIV Prevention Specialist
Someone Cares
Atlanta, GA
10.2019 - 09.2021
- Coordinated and facilitated sexual health and HIV prevention outreach events, increasing community awareness and engagement.
- Executed HIV testing, prevention counseling, and STI specimen collection at community events, enhancing local access to vital health services.
- Established and maintained community partnerships, guiding clients through health benefits and social service navigation to improve access to resources.
- Collected and maintained program data for CDC reporting and compliance.
Education
Master of Social Work -
Capella University
Minneapolis, MN01-2028
BA - Psychology
Morehouse College
Atlanta, Georgia01-2021
Skills
- Child safety assessment
- Case management
- Crisis intervention
- Service planning
- Client advocacy
- Care coordination
- Cultural humility
- Biopsychosocial assessment
- Mental health screening
- Substance use assessment
- Trauma-informed practice
- Motivational Interviewing
- Retention counseling
- Behavioral change support
- Harm reduction
- Child protection programs
- Child assessment techniques
- Documentation practices
- Case documentation
- Resource navigation
- Solution interventions
- Social services
- Safety planning strategies
- Analytical thinking
- Conflict resolution
Conferences
- USCHA
- NAESM
- NMAC Biomedical HIV Prevention Summit
Timeline
Social Worker II-Child Protective Services
Calaveras County Health and Human Services
04.2026 - Current
Front Desk Associate
LA Fitness
11.2024 - 07.2025
Medical Case Manager
Positive Impact Health Centers
02.2024 - 04.2026
Outreach Specialist CTL
Positive Impact Health Centers
02.2023 - 02.2024
Patient Services Coordinator I
Emory Dermatology Clinic
09.2021 - 03.2022
HIV Prevention Specialist
Someone Cares
10.2019 - 09.2021
Master of Social Work -
Capella University
BA - Psychology
Morehouse College