Summary
Overview
Work History
Skills
Education
Timeline
Generic

ERIKA HOWARD

GOODYEAR,Arizona

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Quality Control . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

GXO/BOEING
07.2019 - Current

•Assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders

•Inspect Out bound orders are verified complete and undamaged.

• Parts are correctly identified and all associated paperwork matches batch and PO number

•Identify and communicate opportunities to increase inspector productivity and assist with RCCA activities pertaining to Inspection. Assist in internal, customer, and third-party audits.

• Define procedures with ASA-100 to assure that aircraft parts distributors can adopt appropriate aerospace practices.

•Prepare work orders; troubleshoot orders and resolve discrepancies as needed

•Assign and release orders sent for loading and unloading

•Allocate and research inventory for orders

•Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)

•Maintain and generate required reports

•Process, audit and file various documentation

Collects and verifies data to support the identification of root cause routine problems.

Fulfillment Team Member

Amazon
07.2017 - 04.2019
  • Checked inventory and selected products from specific locations based upon availability.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Identified defects during cyclical checks.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Skills

  • Ability to multitask and prioritize workload in a fast-paced environment
  • 5 years Quality Control
  • 5 years Supply chain operations
  • 3 years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
  • Ability to communicate effectively with carriers, customers, employees and management
  • Use excellent written and verbal communication skills
  • Being able to understand and empathize with others
  • Motivating others

Education

Associate of Arts - General Studies

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
05.2023

Timeline

Customer Service Representative

GXO/BOEING
07.2019 - Current

Fulfillment Team Member

Amazon
07.2017 - 04.2019

Associate of Arts - General Studies

Maricopa Community Colleges - Rio Salado Community College
ERIKA HOWARD