Erika Howard
Houston,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Delivery Driver
DoorDash
12.2022 - Current
- Delivering food to customers providing excellent customer service
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Navigated routes with relevant map programs and GPS systems.
- Notified customers of delays to decrease calls to support.
Delivery Driver
Uber
12.2018 - 12.2022
- Read maps to determine routes
- Follow safety procedures for vehicle operation
- Notified customers of delays to decrease calls to support.
- Navigated routes with relevant map programs and GPS systems.
- Promoted positive customer service by delivering on-time deliveries and fully resolving issues.
Customer Service Representative
Reserves Network
10.2019 - 05.2021
- Discuss goods or services information with customers or patrons
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Unloader
Fedex
12.2015 - 07.2018
- Unloading and scan package materials
- Used scanners to track parcel information, condition or receipt.
- Prepared shipping documents such as bills of lading, invoices, and packing slips.
- Efficiently unloaded merchandise from incoming trucks and containers, ensuring timely processing of goods.
Food Server
IHOP
Houston , TX
12.2014 - 11.2016
- Serving food and beverages to guest providing guest good customer service
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Set up tables and counters to prepare dining and serving areas.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
Food Server
Olive Garden
Houston, Texas
08.2012 - 03.2014
- Providing a great customer experience and services to customers
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Set up tables and counters to prepare dining and serving areas.
- Presented menus and answered questions regarding items.
- Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
Janitor or Cleaner
Performance Cleaning
01.2008 - 05.2012
- Maintained accountability for building keys, master keys and access cards.
- Keep a log book of daily tasks completed for record keeping purposes.
- Serviced, cleaned and restocked restrooms.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Maid/Housekeeping Cleaner
Motel 6
06.2007 - 12.2008
- Cleaning motel rooms
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
Telemarketer
Americall
02.2005 - 12.2007
- Initiated outbound calls to prospective clients using scripts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Followed up on sales leads through outbound calling.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Associate degree program - Business Administration And Management
Everest Institute
Merrillville, IN06.2009
GED program -
Merrillville Education Center
Merrillville, IN04-2008
Skills
- Package scanning
- Delivery logging
- GPS navigation
- Time management
- Punctual and reliable
- Valid Driver's license
- Clean driving record
- Customer service
- Positive attitude
- Dependable and reliable
References
Dawn Helms 281-209-8788
Lewis Stewart 832-434-6544
Katherine Jackson 713-546-3245
Timeline
Delivery Driver
DoorDash
12.2022 - Current
Customer Service Representative
Reserves Network
10.2019 - 05.2021
Delivery Driver
Uber
12.2018 - 12.2022
Unloader
Fedex
12.2015 - 07.2018
Food Server
IHOP
12.2014 - 11.2016
Food Server
Olive Garden
08.2012 - 03.2014
Janitor or Cleaner
Performance Cleaning
01.2008 - 05.2012
Maid/Housekeeping Cleaner
Motel 6
06.2007 - 12.2008
Telemarketer
Americall
02.2005 - 12.2007
Associate degree program - Business Administration And Management
Everest Institute
GED program -
Merrillville Education Center