Erika Irving
Leland,NC
Summary
Dynamic retail representative with a proven track record in customer engagement and problem-solving. Skilled in training and mentoring staff to enhance service quality and operational efficiency.
Dependable and professional with strong multitasking abilities and a focus on customer service excellence. Committed to fostering team collaboration and driving positive outcomes in fast-paced environments.
Experienced with customer service and retail operations. Utilizes effective communication to enhance customer experiences and drive sales and relationships.
Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.
Overview
10
10
years of professional experience
Work History
Retail Representative
D&H Marketing
Burgaw, NC
04.2012 - 03.2022
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Assisted in inventory management and ensured stock levels met demand.
- Trained new staff on product knowledge and customer service techniques.
- Conducted merchandising strategies to optimize product placement and visibility.
Training Manager
D&H Marketing
Burgaw, NC
04.2012 - 03.2022
- Collaborated with department heads to identify skill gaps and training needs.
- Mentored new trainers, providing guidance on best practices and instructional techniques.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
High School Diploma -
Penn Foster High School
Scranton, PA02-2011
Skills
- Customer engagement
- Brand representation
- Customer service
- Customer assistance
- Multitasking
- Effective communication
- Complaint handling
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
Timeline
Retail Representative
D&H Marketing
04.2012 - 03.2022
Training Manager
D&H Marketing
04.2012 - 03.2022
High School Diploma -
Penn Foster High School