Melissa Ingram
Tampa
Summary
Seasoned Retail Representative with considerable background in customer service, sales, and inventory management. Familiarity with using point-of-sale systems and maintaining an organized retail environment. Strong knack for building customer relationships and resolving complaints effectively. Previously initiated strategies to boost store profitability and customer satisfaction levels successfully.
Overview
9
9
years of professional experience
Work History
Retail Representative
ZooTampa at Lowry Park
Tampa
03.2024 - Current
- Operated cash register to process customer transactions accurately.
- Demonstrated excellent customer service skills by responding to inquiries in a timely manner.
- Recommended additional products or services based on individual needs.
- Greeted customers and provided product knowledge.
- Conducted regular price checks to verify prices were accurate on shelves, signs, and tags.
- Inspected incoming shipments for damage or discrepancies.
- Transported goods to designated areas within the warehouse facility.
- Organized warehouse space for efficient storage of products.
- Maintained accurate inventory records using computerized tracking systems.
- Identified discrepancies between physical count and computer data.
Cashier
Joe's Produce Gourmet Market
Oldsmar
04.2023 - 02.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Associate
Cracker Barrell Old Country Store
Oldsmar
11.2021 - 02.2023
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
Front End Supervisor
Ross Dress for Less
Tampa
06.2016 - 09.2021
- Supervised the proper maintenance of all equipment used at the checkout area.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
Education
High School Diploma -
Leto High School
Tampa, FL06-2016
Skills
- Cash register operation
- Warehouse organization
- Customer service
- Stockroom organization
- Effective communication
- Customer engagement
- Cash handling proficiency
- Cash handling accuracy
- Product restocking
- Upselling strategies
- Customer assistance
Timeline
Retail Representative
ZooTampa at Lowry Park
03.2024 - Current
Cashier
Joe's Produce Gourmet Market
04.2023 - 02.2024
Sales Associate
Cracker Barrell Old Country Store
11.2021 - 02.2023
Front End Supervisor
Ross Dress for Less
06.2016 - 09.2021
High School Diploma -
Leto High School