Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Stephanny Roa

Charlotte ,NC

Summary

Dedicated and customer-focused professional, Stephanny Roa, seeks to deliver exceptional service to customers and employers. Committed to excelling in all tasks, thrives on embracing new challenges with enthusiasm and a strong work ethic. Passionate about providing excellent service, eager to contribute skills and drive to the success of the organization.

Overview

6
6
years of professional experience

Work History

Retail Representative

AT&T Wireless
10022 Charlotte Hwy Suite 102, Indian Land, SC 297
03.2023 - 09.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.

Manager

Nessy’s Puppies Of Kendall
Miami, FL
02.2021 - 02.2023
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Fostered relationships with customers using account management skills to bolster future sales opportunities.

Food and Beverage Cashier

Boba World
12.2019 - 02.2021
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed payments and counted change to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cocada retail person

Fresh Coco
06.2018 - 01.2019
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered customer questions regarding merchandise and pricing.

Production Team Member

Fuddruckers restaurant
05.2019 - 11.2019
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Patient Care Coordinator

Piedmont Eyecare
Charlotte, NC
10.2023 - 05.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Education

Business Administration

Miami Dade College
Miami, FL

High School diploma -

Felix Varela Senior High School
Miami, FL
05.2019

Skills

  • Teamwork
  • Reading
  • Problem-solving
  • Organization
  • Attention to detail
  • Bilingual
  • Speaking
  • Counseling
  • Flexibility
  • Responsibility
  • Cash Register Skills
  • Multi-Tasking Ability
  • Information Updates
  • Office Organization

Additional Information

Date of Birth: January 26, 2001

Age: 23

Gender: Female

Birth Place: Caracas , Venezuela

Immigrant status: Permanent Resident

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Patient Care Coordinator

Piedmont Eyecare
10.2023 - 05.2024

Retail Representative

AT&T Wireless
03.2023 - 09.2024

Manager

Nessy’s Puppies Of Kendall
02.2021 - 02.2023

Food and Beverage Cashier

Boba World
12.2019 - 02.2021

Production Team Member

Fuddruckers restaurant
05.2019 - 11.2019

Cocada retail person

Fresh Coco
06.2018 - 01.2019

Business Administration

Miami Dade College

High School diploma -

Felix Varela Senior High School
Stephanny Roa