Stephanny Roa
Charlotte ,NC
Summary
Dedicated and customer-focused professional, Stephanny Roa, seeks to deliver exceptional service to customers and employers. Committed to excelling in all tasks, thrives on embracing new challenges with enthusiasm and a strong work ethic. Passionate about providing excellent service, eager to contribute skills and drive to the success of the organization.
Overview
6
6
years of professional experience
Work History
Retail Representative
AT&T Wireless
10022 Charlotte Hwy Suite 102, Indian Land, SC 297
03.2023 - 09.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
Manager
Nessy’s Puppies Of Kendall
Miami, FL
02.2021 - 02.2023
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Utilized professional sales techniques to persuasively communicate with clients.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Fostered relationships with customers using account management skills to bolster future sales opportunities.
Food and Beverage Cashier
Boba World
12.2019 - 02.2021
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Counted cash in register drawer at beginning and end of shift.
- Processed payments and counted change to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cocada retail person
Fresh Coco
06.2018 - 01.2019
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered customer questions regarding merchandise and pricing.
Production Team Member
Fuddruckers restaurant
05.2019 - 11.2019
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Patient Care Coordinator
Piedmont Eyecare
Charlotte, NC
10.2023 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Business Administration
Miami Dade College
Miami, FLHigh School diploma -
Felix Varela Senior High School
Miami, FL05.2019
Skills
- Teamwork
- Reading
- Problem-solving
- Organization
- Attention to detail
- Bilingual
- Speaking
- Counseling
- Flexibility
- Responsibility
- Cash Register Skills
- Multi-Tasking Ability
- Information Updates
- Office Organization
Additional Information
Date of Birth: January 26, 2001
Age: 23
Gender: Female
Birth Place: Caracas , Venezuela
Immigrant status: Permanent Resident
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Piedmont Eyecare
10.2023 - 05.2024
Retail Representative
AT&T Wireless
03.2023 - 09.2024
Manager
Nessy’s Puppies Of Kendall
02.2021 - 02.2023
Food and Beverage Cashier
Boba World
12.2019 - 02.2021
Production Team Member
Fuddruckers restaurant
05.2019 - 11.2019
Cocada retail person
Fresh Coco
06.2018 - 01.2019
Business Administration
Miami Dade College
High School diploma -
Felix Varela Senior High School